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fabian_aM
fabian_aM
Participant
July 26, 2018
Answered

Adobe Reader DC Installation Error: A program run as part of the setup did not finish as expected.

  • July 26, 2018
  • 2 replies
  • 13299 views

Hi There, when I try to install Adobe Reader DC (AcroRdrDC1801120040_de_DE.exe) the following Error occures:

There is a problem with the windwos installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebRessources, location: C:\...\RdrServicesUpdater.exe command: 18.011.20040

I have admin rights on the computer

I deinstalled all adobe products in advance

Thnx four your help.

Fabian

This topic has been closed for replies.
Correct answer AnandSri

Hi Fabian_aM,

We're sorry for the delayed response and inconvenience caused. Please reboot the machine once and make sure that you have all the mandate updates of the operating system installed. If you have any pending updates, please install them, reboot the machine.

Use Acrobat cleaner tool to remove any corrupt or conflicting file of previously installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the download is finished, Right-click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer, then right click on Adobe Reader icon, and choose 'Run as Administrator'.

If you still experience any issue, please create a test user profile with full admin rights and install Adobe Reader and see if this issue is reproducible.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

2 replies

E
Eiryah
Participant
December 15, 2018

I have the same problem. Why they always answer like: "If the issue still persists, please create a test user profile with full admin rights or enable the hidden admin/root account and install Adobe Reader and check." if you are already check this way? I don't understand nothing...

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 16, 2018

Hi Fabian_aM,

We're sorry for the delayed response and inconvenience caused. Please reboot the machine once and make sure that you have all the mandate updates of the operating system installed. If you have any pending updates, please install them, reboot the machine.

Use Acrobat cleaner tool to remove any corrupt or conflicting file of previously installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the download is finished, Right-click on the setup file and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer, then right click on Adobe Reader icon, and choose 'Run as Administrator'.

If you still experience any issue, please create a test user profile with full admin rights and install Adobe Reader and see if this issue is reproducible.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

fabian_aM
fabian_aMAuthor
Participant
August 25, 2018

Hi Anand Sri,

Thanks for your answer. I've tried de- and installing it serveral times in different ways. Still no luck. I get the same error over and over. Now with command: 18.011.20058. Can I somehow run the install file in debugg mode?

Best,

Fabian

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
September 19, 2018

Hello Fabian,

I am sorry for the delayed response and inconvenience caused. Please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Locate the setup, right click on it, choose 'Properties'. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer and look for the Adobe Reader icon.

Right click on it and choose Run as Administrator.

If the issue still persists, please create a test user profile with full admin rights or enable the hidden admin/root account and install Adobe Reader and check.

Let us know how it goes and share your observation.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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