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pcservices9999
pcservices9999
Participant
February 22, 2018
Answered

Adobe Reader DC - Insufficient data for an image

  • February 22, 2018
  • 1 reply
  • 3959 views

I'm getting the following error message on several of my pdf documents that have Adobe Reader DC.  We can back down to a lower version and not get this error message but we don't want to back all of our users down.  We keep getting insufficient data for an image.

      This topic has been closed for replies.
      Correct answer AshuMittal9644438

      Hi all,

      Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-2015-acrobat-2017-february-23-2018.html

      Please try it out and let us know your feedback.

      Thanks for your patience and support!

      -ashu

      1 reply

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      February 23, 2018

      Hi,

      Thanks for reporting this issue. We are aware of the same and fix for the issue has been identified and will be officially released within next few days. Will confirm once available.

      Thanks,

      -ashu

        pcservices9999
        pcservices9999Author
        Participant
        February 23, 2018

        Awesome.  Thank you!

          AshuMittal9644438
          Adobe Employee
          AshuMittal9644438Correct answer
          Adobe Employee
          February 24, 2018

          Hi all,

          Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

          More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-2015-acrobat-2017-february-23-2018.html

          Please try it out and let us know your feedback.

          Thanks for your patience and support!

          -ashu

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