Adobe Reader DC not showing option to print as PDF

I have a non-profit client that runs their applications on a Citrix server. Last week they had a problem with Adobe Reader XI on the server and we had to uninstall XI and run the clean utility to get it completely removed from the server. I was able to install Adobe Reader DC with no issue...except with their main application that they use for 90% of their work. We have tried compatability mode, running as a domain admin without any luck.

Printing and saving reports are no problem, the problem comes when they try to do a print of the receipts. Since users are working from home, some do not have access to printers. When they selected to print receipt, Arobe Reader XI, opened the receipt in the reader and they had the option to save the file as a PDF or print, they always saved the file to a network share.

With Adobe Reader DC and the PDF printer set as the default, the receipt can be seen in the backgroud but they can't access it and get a prompt to save the file as a .PRN. We've tried multiple printers and usually get the same results. We do see that if they select a Sharp workplace printer, the receipt opens in the reader but the printer job handler opens a window on top of the reader and will now allow saving. If we close the job handler prompt, we can see the receipt is open in the reader but Adobe is showing it's not responding and we have to kill the applicaiton. Any suggestions would be appreciated.

Thank you,

Joe