Adobe Reader DC "Protect" function not working

Forum|Forum|9 years ago
October 19, 2016
3 replies
20308 views

Hi just wondering if others are having the same issue. Every time we try to use the "password protect" function it says that adobe encountered an error and must close down. It used to have a popup window after clicking password encrypt but it no longer shows up after updating. Did the repair installation and checked to see if I have the latest version (which I do). Just wondering if this is caused my the most recent update? Or is there a setting that I need to change in order for it to work? Any help is appreciated!

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Correct answer michaell46005753

Thanks for the info.

Can you please let me know the detailed steps which you did to reproduce the issue. (How exactly are you trying to invoke protect tool? and whats the exact error ?)

Also please let me know the Adobe Acrobat version and OS details .

Thanks,

Shakti K

So I just click on the protect button on the right hand side. Then click "encrypt with password" and nothing comes up to proceed with the encryption. There is no error message popping up.

OS: Windows 10

Adobe Acrobat Version: 15.020.20039

K

Kshakti

Adobe Employee

Hi Michael,

Are you still facing the issue or the issue is resolved?

Thanks,

Shakti K

michaell46005753Author

Inspiring

No, it has not been resolved. I am still trying to figure out why it will not pop up.

K

Kshakti

Adobe Employee

Thanks for the info.

Can you please let me know the detailed steps which you did to reproduce the issue. (How exactly are you trying to invoke protect tool? and whats the exact error ?)

Also please let me know the Adobe Acrobat version and OS details .

Thanks,

Shakti K