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L
louiseg49977486
Participant
September 5, 2017
Answered

Adobe Reader DC save As is blank

  • September 5, 2017
  • 2 replies
  • 35331 views

I have the same issue but when it forces me to go to "Save As" it is blank and nothing happens. I have checked the security and it is all allowing me to have editing rights etc and all looks as it should. I have 54 files to edit and comment on and have 5 open already ready to save. A few have saved but the date and time hasn't changed or updated from the date I received the files. This is off too.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi louiseg,

You may check the forum thread "save as" pop up box does not allow me to save the document.  where similar issue has been addressed and resolved.

Follow the steps suggested there and uncheck the "Show online storage when saving files" and try.

Let us know if it still doesn't work.

Regards,

Akanchha

2 replies

N8002Y
N8002Y
Participant
March 7, 2018

I can also vouch for the fact that this issue can be tied to Windows Updates that need to be installed.  The update that caused this issue for one of my users was a video card update.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 6, 2017

    Hi louiseg,

    You may check the forum thread "save as" pop up box does not allow me to save the document.  where similar issue has been addressed and resolved.

    Follow the steps suggested there and uncheck the "Show online storage when saving files" and try.

    Let us know if it still doesn't work.

    Regards,

    Akanchha

      L
      louiseg49977486Author
      Participant
      September 6, 2017

      hi  Akanchha, thank you. it still did not work.

      It may after I restart but I dont want to restart and loose the work I

      already have done!

      any other ideas appreciated,

      why has it happened now? is it in an update?

      Thank you

      Louise

      Louise Gilfedder

      [personal info removed by moderator]

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      October 16, 2017

      Hi Louise,

      I apologize for the delay in response.

      If you are still experiencing the same issue, then would suggest you to check the application update.

      And also, the changes that you have applied that should work after closing and relaunching the application.

      -Akanchha

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