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Participant
October 25, 2019
Question

Adobe Reader DC unworkable

  • October 25, 2019
  • 2 replies
  • 1116 views

I re-installed Acrobat Reader, since it kept giving the welcome tour on each open and I'm unwilling to play around with my registry.

The new install opens a pdf file, but within a few seconds the screen darkens over the document, and I can't click, browse, type or do anything.

Please help!

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    2 replies

    ls_rbls
    Community Expert
    Community Expert
    October 26, 2019

    Well, i did a little more research and it seems like playing with registry keys is the only solution.

     

    The strange thing in your screenshot is that you have Reader DC. Which should have an option to hide the welcome tour..

     

    Versions 10 and 10.1 of Adobe Acrobat did not have this option to hide the welcome tour so the only available solution was to apply the registry key fix like shown hwre:

    https://helpx.adobe.com/acrobat/kb/hide-welcome-screen-acrobat-reader.html 

     

    This makes me wonder if you had Adobe Acrobat X installed before in your computer and then upgraded.

     

    The darkening of the screen is another odd behavior.

     

    Like Test Screen Name piointed out by saying "all sorts of nasty effects", you are going to need to download the Adobe Repair and Cleanup tool which does have an automated process to clean orphan files and old or corrypt registry keys from a bad installation or product registration

     

    Here is the link for the Adobe Acrobat And Reader cleanup tool:

     

    https://labs.adobe.com/downloads/acrobatcleaner.html 

     

     

    Here is a link for the Adobe Creative Cloud cleaner tool from here:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

     

     

    Limited Access Repair tool fix here:

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

     

    Adobe Licensing Repair Tools from here:

    https://www.adobe.com/support/contact/licensing.html 

    Legend
    October 25, 2019

    The take a tour issue suggests a problem that needs fixing that will have all sorts of nasty effects. Need to sort that out. It's probably an %APPDATA% foder pemission issue.

    Participant
    October 25, 2019

    Thanks for the reply! I'd love for some more clarity though, not sure what to do from your response onwards.

    There's no take a tour option, just the screen becoming inoperable right now.

    Legend
    October 25, 2019

    There was an unresolved issue, suggesting permissions need to be fixed. Reinstalling probably didn't make the underlying issue go away.

     

    Open a RUN window

    Type %appdata%\Adobe

    Make sure all the folders under this point are writeable by setting Windows permissions (advanced options needed)

     

    You mentioned the registry. Can you link to specific advice saying you needed to fix that too?