Adobe Reader DC Updated and Now Keeps Crashing

I have just resolved seemingly the same issue on a PC that one of our users was having. The difference (possibly) is that when I logged in as myself I didn't have the issue so it was profile specific. I tried updating to the very latest version of DC and I tried repairing the install etc to no avail. I eventually resolved the issue by closing Reader DC and browsing to:

C:\Users\%USER%\AppData\Local\Adobe\Acrobat\ and deleting the "DC" folder from there completely. When I re-opened Acrobat DC it recreated the DC folder but this time it didn't crash.

I hope this helps some of you.

I finally found a fix for the issue I was having with Adobe crashing all the time. I had Ctrl + Shift + S bound to a key for a screenshot program that conflicted with the shortcut for Save As within Adobe. It never crashed at same time that I used the shortcut so I never put two and two together. But it was causing daily crashes for me. I suggest checking to see if you bind any programs within Windows to a keyboard shortcut that may be shared within Adobe. I had one year of frustration dealing with IT and Adobe with no fixes ever for it, but finally we figured out the shortcut issue when I changed screenshot programs.

Hi All,

I've experienced the problem with Reader DC crashing that is very similar to the problems described by others on this thread.  Fortunately, I've discovered what seems to be a bit of a workaround, which I share below in the hope that it might help others.

Description of the problem

Adobe Software:  Adobe Acrobat Reader DC, Continuous Release, Version 2019.010.20064

Operating system:       Windows 10, version 1803

                                    Most recent quality update: 20 Dec 2018, KB4483234)

After launching Reader DC, the program shuts down after about 10-20 seconds.  I get no error message.

I have uninstalled Reader DC using the Cleaner and then re-installed Reader DC.  This did not help.

I have checked for updates (Help \ Check for updates).  This did not help as there were no updates available (which is not surprising since I had just downloaded the most recent version).

Workaround

Disconnect your computer from the internet.

Launch Adobe Acrobat Reader DC

Wait about 30-60 seconds

Reconnect to the internet

Use the instance of Reader DC that you launched above while disconnected from the internet as normal.  HOWEVER, do not close this instance of Reader DC because if you close it and then relaunch a fresh instance of Reader DC while connected to the internet, Reader DC will crash as before.

If you feel the need, you can manually check for updates with Reader DC via the drop down Help menu ("Check for updates").

Workflow example:  If you use Reader DC periodically throughout the day, you can launch Reader DC following the protocol described above in the morning, and then just be careful not to close that instance of Reader DC during the day.  Of course, if you shut down your computer every night, then you will have to follow the steps above on those days when you use Reader DC.

I have the same problem.  Adobe Reader DC crashes about 15 seconds after opening.  This has only happened after the Windows October update was installed.  I checked the error log and show it below -

Faulting application name: AcroRd32.exe, version: 19.10.20064.48846, time stamp: 0x5c06cd7c

Faulting module name: ucrtbase.dll, version: 10.0.17763.1, time stamp: 0xc3ae1887

Exception code: 0xc0000409

Fault offset: 0x000a5d0b

Faulting process ID: 0x14fc

Faulting application start time: 0x01d4992f728f624a

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: 4d711a4e-bef7-4f90-9847-36bd3db27bcd

Faulting package full name:

Faulting package-relative application ID:

I have tried reinstalling, cleaning etc but nothing works

I am having this problem and then some.. Adobe DC crashes:

- when I try to extract pages

- when I try to open a pdf when there is already one open

- it was also giving me error messages that it couldn't connect to my server or my scan drives*

- it preveted me from printing any pdf files *

- I couldn't open a pdf unless I went through the Adobe menus. *

My IT guy fixed all the ones with "*" at the end but this is insane to me that Adobe is having these issues and NOTHING has been done about it.... It seems to be an issue with the latest update and windows 10 if that helps anyone. He also said something about chaning Admin settings (i think..)

I really wish Adobe would fix these problems especially considering we're all paying to use a program that is cutting our production down.

I've experienced similar problems. For some forms created in LiveCycle ES4 I've found that loadXML method triggers the shutdown when code reaches the line xfa.datasets.data.loadXML(xmlData,1,1). For others, I've no idea since Reader doesn't provide any info on error. It  just closes. All I can do is suggest users to download earlier versions (e.g. 18) from this site: ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/ There is obviously some serious bug in version 19 and I hope Adobe team will solve this soon.

This has been one month ago why isn't there a solution yet. It's unbelievable.

Hi

Might be there is some issues in your hardware and software. So check it on regular basis to avoid such situations. Also see whether your system requirement is compatible.

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

Does anyone have a fix or suggestion??

I can't even install an older version, as it only gives me the option for this version that just keeps crashing.

I am using this at work, and it is now affecting my ability to work as I can't even get ADOBE Reader to stay open long enough to print a document!

Very Frustrated right now!