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LarryGF
Participating Frequently
June 5, 2019
Question

Adobe Reader DC User Cannot Add Comments on Windows 10

  • June 5, 2019
  • 1 reply
  • 3314 views

I have a user who just received a new PC running Windows 10 Enterprise LTSC and the latest version of Adobe Reader DC.  Previous to this, she was able to read in a PDF file and add comments to it.  Now, the "T" to add text is greyed out.  What can I do to re-enable this function for her?  It's vital to her job performance to be able to comment on PDFs.

Thanks!

Larry

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 26, 2019

Hi Larry,

Sorry for the delay. Hoping that you have managed to find the resolution by now?

As asked above, your user was able to add the text within a PDF using Text comment tool, but now is not possible. There are couple of possibilities, that text tool "T" has been greyed out.

1- May the Adobe Reader is outdated. What is the exact version of Adobe Reader you are working with? Open Reader>Help>About Reader DC and then Open Reader>Help>Check for update

2- Check the document's properties, does it allow commenting?

Open PDF>right click Document Properties>Security>Commenting>Allowed or not Allowed

3- Since your machine environment is enterprise. I assume it might have some customization in Reader's installation. Which is causing restrictions adding anything to the existing document.

4- If everything is at its place, then use cleaner tool to remove application Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and reinstall it.

Let us know if it still doesn't work.

Thanks,Akanchha

S
stevemyers
Participating Frequently
July 26, 2019

Thank you so much this was actually the same issue faced by me. Your solution was very helpful!

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 1, 2019

    I'm glad to hear stevemyers it worked for you.

    Thanks for taking out time and sharing update.

    Thanks,

    Akanchha

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