Skip to main content
wk30903916
wk30903916
Participant
October 12, 2018
Answered

Adobe Reader DC Ver. 2019 new update problem when printing PDF

  • October 12, 2018
  • 3 replies
  • 2496 views

I am having a problem on printing PDF file containing logo after update to version 2019.

When printing using the new version many GIF or JPG logo print half the size of it only.

While using previous version of Adobe Reader DC V.2018 do not have this problem.

I have also installed the Extended Fonts language pack but I check the Ver. 2019 may

not be fully compatible with the new version.

Will there by any new version or update for Extended Fonts language pack?

    This topic has been closed for replies.
    Correct answer JR-Mann-Hummel

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    -Vishal


    Updating to 19.008.20074 actually solves the problem. I don't understand just one thing.

    Since you know that version 19.008.20071 is defective, why do you still make it available on the website Adobe Acrobat Reader DC: instalator wszystkich wersji ?

    JR

    3 replies

    wk30903916
    wk30903916Author
    Participant
    October 12, 2018

    And also need to disable the Autoupdater of Adobe Reader DC from services,.msc else it will automatically update to latest version.

    wk30903916
    wk30903916Author
    Participant
    October 12, 2018

    Yes, exactly thats the problem I am encountering now.

    I am not sure if this has any related problem with the Extended fonts pack of Aodbe Reader DC.

    So the temporary solution I can do is to uninstall it and install the previous version of 2018 DC and the print out can works correctly again.

    Just if Adobe will have any update patch of whatever to solved this issue.

    J
    JR-Mann-Hummel
    Participant
    October 12, 2018

    We have more than 500 computers. I don't want to go back to version 2018. May Adobe find a quick solution to the problem.

    JR

    V
    Adobe Employee
    Vishal@PDF
    Adobe Employee
    October 12, 2018

    Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

    Please try it out and let us know your feedback.

    -Vishal

      J
      JR-Mann-Hummel
      Participant
      October 12, 2018

      We have a similar problem. On version 2018 the printouts come out correctly. On version 2019 the graphics are cut in half.

      I enclose examples of correct and incorrect printing.

      Additionally, I noticed that after the update version from 2018 to 2019, the ActiveX control in Internet Explorer disappeared on some computers. Wherever the ActiveX control remains, printouts are generated correctly.

      Regards,

      JR

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices