Adobe Reader DC will not print or show print screen

Hi Katiep,

Apologies for the delay in response and the trouble caused, I hope you would be able to fix it by now.

If the problem still persists, as stated above, Adobe Reader DC is not showing print screen and shutting down the application, correct?

We need some more information for a better understanding:

• What is the operating system and the version?
• What is the dot version of the Adobe Reader installed? To check the version of the application, please follow the link - Identify the product and its version for Acrobat and Reader DC
• Is the file locally available on your system or is it on a network drive?

Please check for any missing updates. Go to Help > Check for Updates. To know more about the latest version available please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products​

If the file is on the network drive, try to whitelist the drive from Adobe Reader. Go to Edit (Windows), Adobe Reader(Mac) > Preferences > Enhanced security > Add Folder Path and check.

if it still doesn't work, try to disable the protected view and enhanced security. Go to Edit (Windows), Adobe Reader(Mac) > Preferences > Enhanced security > Turn Off the Protected View and uncheck the Enhanced Security. Restart the application and check. If you are able to print now, please refer to the help article - Protected Mode troubleshooting | Adobe Reader

Note: Switching OFF the security is for testing purpose only, please turn ON the security after testing, irrespective of the result.

You may also refer to the help article in the link - Troubleshoot PDF printing in Acrobat and Reader

If the file is locally available on your system and the application is crashing, please follow the troubleshooting steps provided in the help articles below:

• Resolve Acrobat DC intermittent crashes on Windows​
• Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Keep us updated with the results

Regards,

Amal