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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 3, 2024

That has nothing to do with this issue. You are copying a file. No Acrobat is involved here.

ABAMBO | Hard- and Software Engineer | Photographer
G
Graham35829386bjf8Author
Participant
March 3, 2024

Thanks AMAMBO but I am trying to open a PDF file that has been on my computer already. When I purchased this computer from new 6 months ago the store had installed PDF Suite 20. I have just installed Acrobat and made default reader and uninstalled PDF Suite but noe neither are working.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 3, 2024

First try starting Adobe Acrobat. Does that work?

 

If yes, check the default programs:

Check the file associations:

If Acrobat is associated with the PDF files, try opening a local file. If that works, the file type is correctly associated.

 

Then try copying your cloud file to a local disk (you use a classic copy operation, you do not double-click the PDF file to open it in Acrobat). If that fails, you have a problem with your cloud system.

 

Open a Word file from the cloud. Does that work? (You can also open an Excel or PowerPoint. It's not relevant what you open. It needs to be a non Adobe application format, to prove the concept.)

 

Only as a last test, you open your PDF file from the cloud.

 

(report back at any stage, where the operation fails)

ABAMBO | Hard- and Software Engineer | Photographer
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