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R
Rayma1
Participant
September 13, 2019
Question

Adobe Reader download

  • September 13, 2019
  • 1 reply
  • 403 views

I installed Wndows 8.1 and then tried to install Adobe Reader, but it won't download. It tells me that is already a newer version that is installed, but I have never been successful in installing it. I have tried installing it for several times now and also several days, but still no luck. Can you help me?

 

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 14, 2019

    Hi Rayma,

     

    As you get the error message "Newer version already intstalled" when trying to install the Adobe Acrobat Reader DC application, please use the troubleshooting steps provided in the following help document.

    - https://helpx.adobe.com/in/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html

    Please re-install the application from here https://get.adobe.com/reader/enterprise/

     

    Hope that resolves the issue.

    Let us know if you need any help.

     

    Regards,

    Meenakshi

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