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A
Anonymous
June 10, 2021
Answered

Adobe Reader Error 10:10 (IE 11)

  • June 10, 2021
  • 37 replies
  • 52656 views

Hello.

 

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

 

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

 

Thanks, in advance.

This topic has been closed for replies.
Correct answer AnandSri

Hi,

 

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

 

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

 

Regards,

Anand Sri.

37 replies

karentxcpa
karentxcpa
Participant
July 11, 2021

Has this error been resolved?  I am still getting the same 10:10 error?

 

thank you

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
September 15, 2021

Hi,

 

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

 

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

 

Regards,

Anand Sri.

A
Alberto36857572cjtn
Participant
April 19, 2024

I have several computers that are getting the 10:10 error and they are on the latest Adobe Reader Version. Today 4/19/2024.

What is the fix for the 10:10 error

    S
    Scyntre
    Participant
    June 24, 2021

    Update did not resolve the issue for me. On some computers the dll files did resolve it. On others the dll files resolved it for a while but then it reverted back to the same error. And on others the dll files didn't resolve it at all.

      J
      Josh Howard
      Participant
      July 8, 2021

      Same thing. Rolled it out to 5 Citrix Terminal Servers with no luck.

      D
      defaultd7gi7pjo0hce
      Participant
      June 24, 2021

      Perfect, seems to work. But now it is still a manual update, is it possible to deploy this update automatically from within the application? Using the "Check for updates" button?

      P
      Pamela5C20
      Participant
      June 23, 2021

      The computers experiencing this problem have Acrobat DC installed. I have installed AcrobatDCUpd2100520054.msp on most of them and it has resolved the issues. I do have a question: This is an "optional" update. Will the next security patch include these fixes? 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 23, 2021

      Hi All,

       

      Sorry for the inconvenience caused.

       

      We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

      Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone 

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      M
      mbizz8
      Participant
      June 24, 2021

      Hello Meenakshi,

      the patch worked for me!

      Thanks

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 23, 2021

      Hi All!

       

      Thanks for your time and for your cooperation on this.

       

      Hope you all are doing well.

      The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

      Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

       

      To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

       

      Let us know if you still experience any issues.

       

      Regards,
      Anand Sri.

      J
      Josh Howard
      Participant
      July 8, 2021

      Rolled this optional update out on our Terminal Servers with no success. Getting the exact same error when trying to look at reconciliation report inside quickbooks. Others are posting similar findings.

        T
        TUser_BRAN16P
        Participating Frequently
        July 8, 2021

        We've had the same experience in our environment. I tested the hotfix update 21.005.20054 on 6/23 but found it made no difference. I reported the findings and provided additional logfiles to Adobe support but have yet to receive any further updates beyond, "Sorry as we do not have any updates right now. We will keep you informed if we get any update from the team." That was last Friday 7/2. I've resorted to re-installing with 21.001.20155 and disabling updates until Adobe can get this fixed.

        C
        comune5E8F
        Participant
        June 23, 2021

        Hello, MeenakshiNegi.

         

        please send us the dll to fix the problem, we have the same issue.

        Thanks

         

        servizi.informatici ( at ) lignano.org

        D
        defaultuk2jpitsicih
        Participant
        June 23, 2021

        We are an organisation of 14,000 devices and now starting to have a large number of reports on this issue.
        We also require Protected Mode to be off due to a heavily used internal web application.
        Please release a more permenant fix asap. Version: 2021.005.20048 

          J
          JWChoi12
          Participant
          June 23, 2021

          Hello, MeenakshiNegi.

           

          please send me the test files to fix the problem, we have the same issue.

          Thanks

           

          won3702@naver.com

          A
          Anonymous
          June 22, 2021

          Hello Meenakshi,

           

          Can you please send me the fix for this? I am having mulitple PCs with this issue, which is putting them out of business. They need this to work in order to complete their job.

          Thanks.

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