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A
Anonymous
June 10, 2021
Answered

Adobe Reader Error 10:10 (IE 11)

  • June 10, 2021
  • 37 replies
  • 52656 views

Hello.

 

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

 

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

 

Thanks, in advance.

This topic has been closed for replies.
Correct answer AnandSri

Hi,

 

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

 

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

 

Regards,

Anand Sri.

37 replies

Show previous replies
V
vendor2392
Participant
June 17, 2021

I would be thrilled if somebody could provide a link to this, our e-prescribing software relies heavily on acrobat to print scripts and this is significantly impacting our quality of service.  

I
ItsHammerTime
Participant
June 17, 2021

I received the dll files and can confirm it has resolved the issue for our staff.  Thank you!

D
default66mf87waef0m
Participant
June 17, 2021

Hi,

 

can you please send me the dll.

 

Many thanks!

B
Brijesh5C79
Participant
June 16, 2021

Hi,

 

I have tried to change few reg keys:

It fixed the issue but somehow when I reboot the system it changes the value for bProtectedMode from 1 to 0 and issues starts occurring.
Please let me know if anyone has permanent fix.

Thanks

 

A
aelma974
Participant
June 17, 2021

Hi,

 

Can i have the new DLL to fix the problem please ?

F
franzs39545835
Participant
June 17, 2021

Hello we also havent received that mail. cant you make them publicly accessible for download?

please send asap to [Personal information removed by the moderator]

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 16, 2021

Hi All,

 

We have sent the email to those who have requested to share the test files. Please check your inbox.

Please let us know over email if that works for you.

 

 

Thanks,

Meenakshi

R
Raja Ram5E28
Participant
June 16, 2021

Hello Meenakshi,

 

Please send me the test files.  We have around 10000+ users with 10:10 error.  Thanks.

F
franzs39545835
Participant
June 16, 2021

Hello i need also these dlls please 

[Personal information removed by the moderator] 

D
default66mf87waef0m
Participant
June 16, 2021

Hi Guys,

we need the new dll file please.

We have the same problem!

Many thanks

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 16, 2021

Hi All,

 

Sorry for the trouble caused.

 

The files that we are sharing over email are for testing purposes only. We cannot share those publicly for now as those DLL needs to go for certification. The team is working on the fix and we will share an update soon.

 

If you would like to test, we can share those with you over email.

 

We appreciate your patience.

 

Thanks,

Meenakshi

    A
    ALLEN98BC
    Participant
    June 16, 2021

    Meenakshi,

     

    May I have the new DLL file as well please? Same problem.

    D
    defaultjxop4vt8m07z
    Participant
    June 16, 2021

    This needs to be fixed permanently, not secretly providing a fix only for those who post on this thread.  What is the workaround?  Please escalate this to development for a permanent solution.

      G
      Gustavo5CF1
      Participant
      June 15, 2021

      I have 200 computers that are experiencing the same error. The problem started after the last update. We are currently on Version 2021.005.20048 and Windows 10 varying from 1909 to 20H1.

      Anyone know if there is a fix yet?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 15, 2021

      Hi All,

       

      Thank you for reporting this and sorry for the inconvenience caused.

       

      I have sent you all an email. Please check your inbox and try the steps suggested there.

      Do let us know if that helps or not.

       

      Thanks,

      Meenakshi

      A
      AnthoLef
      Participant
      June 15, 2021

      Could you post the suggested step here ?

        C
        Côme5F98
        Participant
        June 15, 2021

        Hello,

         

        Some of our users have started signaling us this problem earlier today.

        We use the Adobe PDF Reader Active X on Windows 10 to display PDF files on our applications .

        We encounter error 10:10 on some of our computers.

        D
        Dugglz94
        Participant
        June 15, 2021

        Been following thread for a couple of days.  Same for internal dev machines using Adobe Pro with latest release, and external customer machines on Adobe Pro with latest release.  10:10 error received after machine has been rebooted post lastest release install of version 2021.005.20048.

        S
        Sergio5C53
        Participant
        June 15, 2021

        Same problem

        : (

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