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Magnus_1001
Participant
April 4, 2025
Answered

Adobe Reader European Trusted Service List out of date

  • April 4, 2025
  • 2 replies
  • 485 views

Greetings! 

 

It seems Adobe EUTL is at least about 2 months out of date if not more. 
Is there any information when it will be updated?

As Adobe uses their own servers to cache it, this is causing issues to a lot of people now for us. 

 

Regards

Magnus

    Correct answer Magnus_1001

    I can confirm that this issue is now fixed. 
    Adobe EUTL servers were not updated and whatever technical issues they had is solved. 

    2 replies

    M
    Magnus_1001AuthorCorrect answer
    Participant
    April 17, 2025

    I can confirm that this issue is now fixed. 
    Adobe EUTL servers were not updated and whatever technical issues they had is solved. 

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    April 17, 2025

    Hi @Magnus_1001,

     

    Thanks for confirming that it is running fine.

     

    Please feel free to share your feedback as you did. It helps us take this up with the development team, and get resolutions quicker.


    Regards,
    Souvik.

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    April 9, 2025

    Hi @Magnus_1001,

     

    Hope you are doing well. Thanks for writing in!

     

    With every Acrobat update (both planned and optional), the Trust Certificate list is updated along with the releases.

     

    If this is not the case with you, please share more info for further investigation.

     

    Look forward to hearing from you.

     

    Regards,
    Souvik.

    M
    Magnus_1001Author
    Participant
    April 10, 2025

    Greetings! 

     

    We have written with some details to Adobe emails as well, but unfortunately we have not received any answers. 

    A new timestamping certificate was published in February (13.02.2025) with the release of Estonian Trusted List version 67 (https://sr.riik.ee/tsl/estonian-tsl.pdf). To this day (10.04.2025) this timestamping certificate is not being validated in Adobe Reader. All the normal fixes have been done to see if EUTL will update itself in Reader and it seems Adobe EUTL simply does not include the new intermediary certificate. 

    As it is causing issues for thousands of our client end-users at this point, it is a bit thorny subject. 

     

    Regards
    Magnus

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