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Adobe reader fail to install on Windows 10 - Installation interupted. Error 150410

Forum|Forum|8 years ago
February 9, 2017
4 replies
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I'm trying to install Adobe Reader on a Windows 10 system. It keeps on failing with a pop-up box Installation interrupted. Error 150410

In the Temp folder, I found the log file AdobeSFX

AdobeSFX.log
[2017-02-09 08:47:30] Adobe SFX 10.0.0.1 logging started. [2017-02-09 08:47:30] CommandParam CmdLine: AcroRdrDC1502320053_en_US.exe /sALL [2017-02-09 08:47:30] CommandParam passToSetup_ : /sALL [2017-02-09 08:47:30] TempFolder: C:\WINDOWS\TEMP\ [2017-02-09 08:47:30] Support folder: C:\WINDOWS\TEMP\7226 [2017-02-09 08:47:30] Extracting: C:\WINDOWS\TEMP\7226\config.bin [2017-02-09 08:47:30] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (4095) = 4096 [2017-02-09 08:47:30] Adding extracted installer size to the total size: 243 [2017-02-09 08:47:30] CheckDiskSpace... [2017-02-09 08:47:30] Required size in MB: 332 [2017-02-09 08:47:30] Available disk space in MB: 45561 [2017-02-09 08:47:30] IsAlreadyInstalled... [2017-02-09 08:47:30] InitDialog... [2017-02-09 08:47:30] SetupInstaller... [2017-02-09 08:47:30] Extracting: C:\WINDOWS\TEMP\7226\installer.bin [2017-02-09 08:47:31] Installer folder: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100} [2017-02-09 08:47:31] Extracting files from Archive: C:\WINDOWS\TEMP\7226\installer.bin [2017-02-09 08:47:44] StartInstaller... [2017-02-09 08:47:44] CreateProcess cmdLine: "C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\setup.exe" /sALL /msi DISABLE_CACHE=1 [2017-02-09 08:47:49] CreateProcess failed with exit code: 5 [2017-02-09 08:47:49] Error launching installation. Check return code for the actual error. [2017-02-09 08:47:49] GetLastError(): 5 - Access is denied. [2017-02-09 08:47:49] ** Setting Error Condition: 150410 [2017-02-09 08:47:54] Cleanup... [2017-02-09 08:47:54] Program finished with exit code: 150410

AdobeSFX.log

[2017-02-09 08:47:30] Adobe SFX 10.0.0.1 logging started.

[2017-02-09 08:47:30] CommandParam CmdLine: AcroRdrDC1502320053_en_US.exe /sALL

[2017-02-09 08:47:30] CommandParam passToSetup_ : /sALL

[2017-02-09 08:47:30] TempFolder: C:\WINDOWS\TEMP\

[2017-02-09 08:47:30] Support folder: C:\WINDOWS\TEMP\7226

[2017-02-09 08:47:30] Extracting: C:\WINDOWS\TEMP\7226\config.bin

[2017-02-09 08:47:30] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (4095) = 4096

[2017-02-09 08:47:30] Adding extracted installer size to the total size: 243

[2017-02-09 08:47:30] CheckDiskSpace...

[2017-02-09 08:47:30] Required size in MB: 332

[2017-02-09 08:47:30] Available disk space in MB: 45561

[2017-02-09 08:47:30] IsAlreadyInstalled...

[2017-02-09 08:47:30] InitDialog...

[2017-02-09 08:47:30] SetupInstaller...

[2017-02-09 08:47:30] Extracting: C:\WINDOWS\TEMP\7226\installer.bin

[2017-02-09 08:47:31] Installer folder: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}

[2017-02-09 08:47:31] Extracting files from Archive: C:\WINDOWS\TEMP\7226\installer.bin

[2017-02-09 08:47:44] StartInstaller...

[2017-02-09 08:47:44] CreateProcess cmdLine: "C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\setup.exe" /sALL /msi DISABLE_CACHE=1

[2017-02-09 08:47:49] CreateProcess failed with exit code: 5

[2017-02-09 08:47:49] Error launching installation. Check return code for the actual error.

[2017-02-09 08:47:49] GetLastError(): 5 - Access is denied.

[2017-02-09 08:47:49] ** Setting Error Condition: 150410

[2017-02-09 08:47:54] Cleanup...

[2017-02-09 08:47:54] Program finished with exit code: 150410

I've rebooted the system.

This system is a clean system with little installed.

AV has been disabled.

And I have local admin rights, and it was run as admin.

I have full access to both directories listed in the logs

This topic has been closed for replies.

L

LeoUpdaterX

Participating Frequently

Removed

hentiel81381243Author

Participant

I have disabled the AV - SCEP/Windows defender as part of the initial trouble shooting. And to problem persisted.

hentiel81381243Author

Participant

Appears to be an intermittent problem on Windows 10 pro Version 1511

I've retried it a few times, getting the same error before suddenly it installs. The number of retries differs.

I've had UAC on and off

I've run it by right click and run as admin as also running it under system.

It makes no difference.

I've tried it on 3 different clean Windows 10 systems and 2 different clean Windows 7 systems

Only thing installed in MS Office 2016 and SCEP

Only the Windows 10 systems gives this issue.

L

LeoUpdaterX

Participating Frequently

Any chance you have running antivirus program that locks extracted C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\setup.exe at random times? Or any other program you can think of - backup for example?