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Dan996
Participant
February 11, 2021
Answered

Adobe Reader Feb release and Citrix ShareFile

  • February 11, 2021
  • 2 replies
  • 6157 views

Has anyone seen an issue with the latest build of Adobe Reader DC and Citrix ShareFile mapped drives?  I had a client report this issue today, and was able to reproduce in my lab.  Have tested with various versions of Citrix Files including the latest (20.11.19), and Adobe Reader version 2021.001.20135.  Opening a PDF file produces the error "There was an error opening this document. Access is denied." (see screenshot).

 

Other files in the same drive/folder can be opened fine, and PDFs can be opened with other applications (eg Chrome) fine as well.  I also tested the same build of Adobe Acrobat DC, and it does not produce this error.  Reverting to an earlier build of Adobe Reader resolves the issue.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi All,

     

    Sorry for the inconvenience caused.

     

    We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

     

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

     

    Let us know if that resolves the issue for you.

     

    Thanks,

    Meenakshi

     

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    February 15, 2021

    Hi All,

     

    Sorry for the inconvenience caused.

     

    We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

    Please try updating the application to the latest version. In the application, go to Help > Check for updates.

     

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

     

    Let us know if that resolves the issue for you.

     

    Thanks,

    Meenakshi

     

      D
      Dan996Author
      Participant
      February 16, 2021

      Hi Meenakshi,

      Just tested updating to Adobe Acrobat DC 21.001.20138 and can confirm the issue has been resolved, I can open PDF files from my Citrix Files (ShareFile) drive now with Protected Mode enabled.

      Thanks, 

      Dan

      N
      NWI
      Participant
      February 11, 2021

      Getting the same issue, had to roll back to a previous version and it works again. 

      D
      Dan996Author
      Participant
      February 11, 2021

      Found the answer thanks to Adobe support on Twitter!  Disable Proteccted Mode in Security (enhanced) preferences and all good 🙂

        C
        Christoph Stadler
        Participant
        February 12, 2021

        Hello can you tell me where to set this option?

        I got one screenshot here.

         

         

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