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Mark 4G
Participant
November 17, 2022
Question

Adobe Reader "Found a higher version"

  • November 17, 2022
  • 1 reply
  • 1015 views

After upgrading to MacOS 12.6, my copy of Adobe Reader would not run.  So I deleted it from Applications & emptied the Bin, and downloaded a fresh install AcrRdrDC_220320281_MUI.

The new install now fails with the "Found a Higher Version in this location" message.

As suggested on several posts, I have tried running AcroCleaner, which has no effect - it quits saying 'The selected product is not found on this machine'.

Any clues gratefully received, please!

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 30, 2022

Hello @Mark 4G 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

This usually happens when you uninstall the application, but the file source is still there.

Please follow the steps below:

1. Uninstall the application and reboot your system.

2. Delete the file from the trash and reboot the system again.

3. Download the Acrobat Reader application from this link:

https://get.adobe.com/reader/enterprise/

 

Let us know if this works.

 

Regards,

Krutikka

M
Mark 4GAuthor
Participant
November 30, 2022
Many thanks Krutikka

This is the process I have been following, and it still results in this message:-




“Found a higher version Adobe Acobat Reader in the installation location. Installation will terminate”

Please advise

Mark
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