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G
Green Bean
Participant
February 29, 2020
Question

Adobe Reader freezes on Mac

  • February 29, 2020
  • 1 reply
  • 805 views

Lately Adobe Reader DC is giving me a hard time, making my user experience quite miserable.

 

First they started asking me to log in each time I wanted to open a PDF. Now that is gone but I cannot open any PDF at all, or I can open them but they freeze immediately and I cannot scroll. I tried to uninstall and install Adobe Reader again with the same result.

 

I am running a MacBook Air (13-inch, Mid 2012) with macOS High Sierra version 10.13.6. The Adobe Reader DC is version 20.006.20034.

 

Any ideas on how to solve this would be super appreciated!!

This topic has been closed for replies.

1 reply

assause
Community Expert
assauseCommunity Expert
Community Expert
March 1, 2020

Make other user account.
Login new accounts and try use Acrobat Reader.

    G
    Green BeanAuthor
    Participant
    March 3, 2020

    Thank you Assause. Unfortunately Adobe Reader freezes as soon as I open the program, so it doesn't allow me to login new accounts.

    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    March 3, 2020

    All you need to create is an OS user account.
    Therefore, opening Acrobat Reader is not directly related to creating an account.
    The essence of this is to check that it works with another account.

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