Skip to main content
M
mariannek71
Participant
October 29, 2018
Question

Adobe reader Hang on Server 2012R2

  • October 29, 2018
  • 2 replies
  • 683 views

Dear all

We have several Remote Desktop Servers in Version Windows 2012R2, with the latest Version of Adobe Reader installed (Version 19.8.20074.43139).

Users have problems since several weeks (not only since Version 19 but already before).

Example: User opens PDF Attachment in Email an then goes to document; save as in order to try and save the attachment to the File Server. The application stops working and in the Event Log, error ID 1002, Application Hang is reported.

Is this a known bug? Users with local Installations do not seem to have this problem, only on remote desktop servers.

Thanks for your support.

Regards,

Marianne

    This topic has been closed for replies.

    2 replies

    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    December 19, 2019

    First of all, Acrobat Reader is not use licensed on the server.
    Read 2.3 of the Software License Agreement.

    https://www.adobe.com/legal/licenses-terms.html

    A
    Anonymous
    December 19, 2019

    This is happening still - Is anyone bothered to reply to address this issue?

    Open a document - clik file, print - stops responding.  All applications that use Adobe reader stops responding virtually rending the RDS 2012R2 term server usless!!!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices