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April 17, 2024
Question

Adobe Reader has stopped working

  • April 17, 2024
  • 11 replies
  • 22484 views

Log Name:      Application

Adobe Reader keeps crashing after an update on 04/12/2024.

 

How can I resolve this issue?

 

Source:        Application Error

Date:          4/16/2024 4:54:23 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      RDS.domain.com

Description:

Faulting application name: AcroRd32.exe, version: 24.2.20687.0, time stamp: 0x66171c08

Faulting module name: AcroRd32.dll, version: 24.2.20687.0, time stamp: 0x66171c02

Exception code: 0xc000041d

Fault offset: 0x00404d8c

Faulting process id: 0x8074

Faulting application start time: 0x01da904038013197

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: 9ece0810-29e2-467c-942d-390c34d91fac

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2024-04-16T20:54:23.487735300Z" />

    <EventRecordID>1382329</EventRecordID>

    <Channel>Application</Channel>

    <Computer>RDS.domain.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AcroRd32.exe</Data>

    <Data>24.2.20687.0</Data>

    <Data>66171c08</Data>

    <Data>AcroRd32.dll</Data>

    <Data>24.2.20687.0</Data>

    <Data>66171c02</Data>

This topic has been closed for replies.

11 replies

Participant
April 18, 2024

Same issue here on 2 different locations.
It is only on RDS servers for now. 
We can open a pdf but when closing adobe reader it crashes. 

RDS + Adobe reader 24.002.20687 : r/sysadmin (reddit.com) Here is the same issue I did not test it jet. But it seems to be related to the lates version of Adobe Reader.
I hope Adobe can solve this soon.