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Anonymous
April 26, 2015
Answered

adobe reader has stopped working

  • April 26, 2015
  • 24 replies
  • 300363 views

Everytime I try to open a pdf file or reader on its own I keep getting the following message.

Adobe Acrobat Reader DC has stopped working. Windows is checking for a solution to the problem and then it says A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

The program was working fine last week so its only been happened recently.

I on windows 7 home premium 64 bit.

I have tried uninstalling & reinstalling but still get same message,

This happened last year aswell but cant remember how I fixed it.

Can someone help please.

    This topic has been closed for replies.
    Correct answer ashutoshmehra

    Sorry to repeat an earlier post, but I'm not sure if you tried it and if it didn't work.

    1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

    2. Make sure the following directories exist on your machine. If not, please create them:

    C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

    C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

    replace USERNAME with your user name.

    Does doing 1 and/or 2 resolve this issue?

    24 replies

    Show previous replies
    J
    josty88
    Participant
    July 19, 2015

    Common ADOBE you've gotten us all dependent on your world class software - for which you charge a premium fee - don't leave us all in limbo - jump on this issue a release an upgrade fix TODAY!

      lnb38431
      lnb38431
      Participating Frequently
      July 15, 2015

      Hi Adobe:

      I am having the same issue, but I have Acrobat X Pro.  I think we disabled Reader 11 as it was causing conflicts.  We'd like to continue using X Pro - please advise.

      Thank you

      Anubha Goel
      Community Manager
      Anubha GoelCommunity Manager
      Community Manager
      July 16, 2015

      Hi lnb38431

      Could you please specify more as what and when exactly do you get this error message.

      What version of OS you are using?

      You might also try running the cleaner tool to remove all traces of Acrobat and Reader from your machine:

      Refer: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Then, reinstall the software on your system and check again.

      Regards,

      Anubha

      lnb38431
      lnb38431
      Participating Frequently
      July 16, 2015

      Yes Windows 7.  We'll read and try that. Will let you know results.Thank you Anubha.

      best-

      Lisa

      Anubha Goel
      Community Manager
      Anubha GoelCommunity Manager
      Community Manager
      June 30, 2015

      Hello Lynst73

      Considering this error message, I would suggest you to please try out the following steps:

      • Using Windows Explorer, please navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
      • Are you able to open Adobe Reader by itself?  If yes, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
      • It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

      Let us know how it goes.

      Regards,

      Anubha

      AadeshSingh
      Community Manager
      AadeshSinghCommunity Manager
      Community Manager
      May 18, 2015

      Hi Lynsey,

      I will recommend you to follow the below steps in the given sequence.

      Let me know if the issue persist.

      Regards,

      Aadesh

      GCvijay
      GCvijay
      Participant
      January 16, 2017

      I have same issue

      it is happening since Acrobat reader DC updated automatically.

      version  of Adobe acrobat reader DC is 15.023.20053

      I on Windows 10 Home Single Language 64-bit

      I tried this method but it didn't worked.

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      January 19, 2017

      Hi GCvijay​

      We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

      Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

      Please let us know how it goes.

      Thanks,

      -ashu

      PS: Please mark the post as answered if this resolves your issue.

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