Adobe Reader : impossible d'envoyer un document pour signature électronique

Question

Bonjour,

Sous "Signer electroniquement / Demander signature electronique" , Adobe Reader indique "il vous reste 5 transactions de demande de signatures gratuite".

Pourtant aucune demande n'aboutit, ni sur l'application locale (Message: 'Envoi impossible : Vous n'êtes pas autorisé à envoyer des documents pour signature')

ni sur acrobat.adobe.com (Message 'Désolé, une erreur s'est produite').

Adobe Reader permet-t-il réeellement de faire une demande de signature électronique ?

Amal. · Answer

Hi @Claire38268308sucu

I hope you're doing well and sorry for the delay in getting back to you.

After reviewing the Adobe account associated with your Adobe ID used in this community, it appears you have both a business and a personal account linked to the same ID. I recommend logging in with each account separately and attempting to send the document for signature to see if that resolves the issue.

Please take a moment to review this helpful guide: Adobe Enterprise ID FAQ.

If you encounter any difficulties or need further assistance, don't hesitate to reach out.

~Amal

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