Adobe Reader insists I have an newer version installed where there's none

Question

I got this weird problem with Adobe Reader. For some reason, even though it's a brand new/freshly installed Windows, says that I have a newer version of the program installed. That's simply impossible, because: 1. There hasn't been any version of this program installed on this PC yet, 2. there is no newer version of the darn program available.

What to do?

I tried looking for anything that could set the installer off... But I found nothing.

The only possibility is Photoshop CS that has been installed before Reader. Could it be that Reader for some reason perceived Photoshop as a newer version of Reader?

Any suggestions/ideas?

AkanchhaS8194121 · Accepted Answer

Hi AishaPachia, Sorry for the delay.The only possibility is Photoshop CS that has been installed before Reader. Could it be that Reader for some reason perceived Photoshop as a newer version of Reader?No, this isn't the case here. There shouldn't be any contradict because of the previous version of Photoshop installed.You may try the troubleshooting steps suggested here: Reboot computer.Run cleaner tool to remove old traces of the application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it Adobe Acrobat Reader DC Install for all versionIf this doesn't work, then try the solution given in the help article here: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows Let us know if it still doesn't make any difference.Regards,Akanchha

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