Adobe Reader installation fails (MacOS 10.15.1)

Forum|Forum|6 years ago
December 2, 2019
2 replies
8545 views

I'm trying to install the latest release(s) of Adobe Reader DC (AcroRdrDC_1902120049_MUI.dmg as well as AcroRdrDCUpd1902120056_MUI.dmg) on my MacBook Pro running MacOS 10.15.1 (Catalina).

The installation fails at the Summary step with the message, "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." Any advice would be appreciated.

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I

Isaac24378176s526

Participant

Hi,

I am encountering the same error but with Adobe Acrobat DC on Mac Monterey. I have tried rebooting and powering down my computer but I still get the same error message as seen above. Help would be greatly apperciated.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application from one of the links below:

Acrobat Pro DC - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Acrobat Reader DC - https://get.adobe.com/reader/enterprise/

and see if that helps.

Regards

Amal

Amal.

Community Manager

Hi there

We are sorry to hear that's happening. As described above, you are getting the error The installation failed.

You may please refer to a similar discussion here (https://community.adobe.com/t5/get-started/mac-install-fail-the-installer-encountered-an-error-that-caused-the-installation-to-fail-contact-the/td-p/6736549) and see if that works.

Let us know how it goes

Regards