Skip to main content
Participant
April 21, 2021
Question

Adobe Reader Keeps Crashing

  • April 21, 2021
  • 1 reply
  • 951 views

Trying to open a file and this comes up

Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 21.1.20149.37945
Application Timestamp: 60764561
Fault Module Name: StackHash_cc18
Fault Module Version: 6.3.9600.19994
Fault Module Timestamp: 60653637
Exception Code: c0000374
Exception Offset: PCH_0B_FROM_ntdll+0x0003C62C
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: cc18
Additional Information 2: cc18d0667790fa34627256ffe617f996
Additional Information 3: edc9
Additional Information 4: edc98953e49f935d567824395a6730b7

This topic has been closed for replies.

1 reply

Participant
April 21, 2021

I've tried reinstalling Adobe Reader and also the repair installation function but there's no luck

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Multimedia.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\ReadOutLoud.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Search.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SendMail.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\weblink.api
Version: 21.1.20149.431161
Creation Date: 2021/04/14
Creation Time: 03:51:20

Participant
April 29, 2021

Well, thankfully the recent update from the Adobe website seems to have fixed the crashing issue.

And we're all happy here now !