Skip to main content
M
martin_mine
Participant
October 4, 2016
Question

Adobe Reader keeps crashing on Windows 10

  • October 4, 2016
  • 4 replies
  • 61281 views

On all of my machines, Adobe Reader can suddenly decide to crash, resulting in a "Adobe Acrobat Reader DC has stopped working", all my notes and work becomes lost. After restarting, it requests if I want to recover the lost work, but it always fails doing so. Several of my colleagues have the same problem, making me think this is a common issue with Adobe Reader in general.

I'm running the latest build of Windows 10 (Build 14393.222) and Adobe Reader (2015.017.20053). It usually crashes when I switch between windows or turn on my PC after hibernation about once a day with frequent.

This topic has been closed for replies.

4 replies

H
hsolo
Participant
July 12, 2021

Best solution, if you were previously using Windows 7 is to right click on your desktop shortcut, then click on Properties.  Click on the tab that says compatibility and the select compatibility mode to run the Windows 7 (or other) version of your Adobe Reader.  Click OK and you're good to go.  This also works for Adobe Acrobat X Pro.

T
TXJax
Known Participant
October 1, 2019

Mine, too.

The repair install works for a little bit, and then it downloads Adobe "upgrades" and just shuts down after 7 seconds.  I suspect Adobe is trying to force everyone to upgrade.

    R
    rikusg98319732
    Participant
    December 3, 2016

    I have the same problem. I am busy writing a PhD dissertations, have multiple pdf files open and then "Adobe Acrobat Reader DC has stopped working", all my notes and work becomes lost, extremely extremely frustrating. This has been going on for 6 months probably, have re installed it many times, repaired, etc. nothing helped. I am changing to a different pdf reader, Adobe is the worst.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    December 6, 2016

    Hi rikusg98319732,

    Have you tried the troubleshooting steps in the help link provided in first reply above?

    If not, please try these steps from here: Troubleshoot Windows system errors, freezes | Adobe software

    If issue still persists, try running cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then restart your system.

    Then reinstall application from this link: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,
    Meenakshi

    A
    Anonymous
    February 16, 2017

    I made an Adobe account to report that I was having the same irritating problem as Martin, attempted each of the troubleshooting steps, failed to fix the problems, downloaded an alternative to Adobe, and now not only am issue-free with the new program but also enjoy it more than I ever did Adobe.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 7, 2016

    Hi martin_mine

    We are sorry for the inconvenience caused. Try "Repair Installation" under Help menu.

    Also refer the troubleshooting steps provide in this KB doc :  Troubleshoot Windows system errors, freezes | Adobe software

    Let us know if you still experience the issue.

    Regards,

    Meenakshi

    M
    martin_mineAuthor
    Participant
    October 7, 2016

    I have the issue on several machines, of whom one I just reformatted a few weeks ago. The issue was also on my pc before I reformatted, so I highly doubt doing a repair install will work.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 19, 2016

    Hi martin_mine

    Sorry for delay in response.

    Please try to update application to the latest patch released. We have launched an update on 11 Oct, 2016.

    Go to Help menu and check for updates.

    Let us know if issue still persists.

    Regards,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices