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D
Do5C76
Participant
September 7, 2020
Question

Adobe Reader "Newer version already installed" error

  • September 7, 2020
  • 1 reply
  • 831 views

Hi,

 

I uninstalled my Adobe Reader V9 thinking I could install a new version.

There is no other version installed but the same error keeps coming up after full download.

I have tried so many links posted in this community but no luck.

My OS is Windows 9 Professional, Processor Intel Duo Core. I tried getting it upragraded to Windows 10, no luck.

On Adobe website I only get one version to select which is the latest one.

If anyone knows how I can download an older version please help. I can't open my pdf files anymore because of this issue.

Thank you in adavnace for your kind assistance. 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
September 7, 2020

Hey!

 

This must be very frustrating experience. Error appears due to a missing update for Universal C Runtime in Windows.

Since you have mentioned about following most of the community discussions. Did you install the service Pack1 yet?

If not, then follow the instructions given on this help article: https://community.adobe.com/t5/acrobat-reader/error-newer-version-already-installed-acrobat-reader-dc/m-p/11053337/thread-id/65095?page=1

Once done, restart your computer. 

 

Thanks,

Akanchha 

 

D
Do5C76Author
Participant
September 21, 2020

Hi A,

 

Thanks for your response.

I am afraid I have hit a dead-end for my Windows version is no longer supported by Microsoft. When redirected to their website for an update the last and best suggestion is to upgrade to Windows 10.

I downloaded Cute-Pdf printer as a temp solution to save files in pdf but these are readable only online.

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