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Stuart33802499hpdd
Participant
November 27, 2023
Question

Adobe Reader not opening

  • November 27, 2023
  • 1 reply
  • 752 views

have a user who had windows 11 22h2, user opens adobe and it does not open but it is running under task manager, I have used the clenaup tool and changes from the 32 to 64 bit, adobe will work but then after reboot it does the same, does not open but runs in task manager, if i terminate in task manager open it up again it does not work.

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    November 28, 2023

    Hi Stuart33802499hpdd,

     

    Thank you for reaching out.

     

    Please ask the user to reinstall the Adobe Acrobat Reader using the steps suggested below:

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

     

    If the issue still occurs, share the screen recording with us.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    S
    Stuart33802499hpddAuthor
    Participant
    December 5, 2023

    Thanks, tried this and it worked but after the laptop was turned off for the day and the user started it the next day the problem was back again.

    C
    Christophe34141396n7fw
    Participant
    December 8, 2023

    Same issue with 1 user in our company...  22h2 wasn't installed yet when the issue start, and I asked to install this update but issue remains so not related with MS version probably....

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