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Question

Adobe Reader "(Not Responding)"

Forum|Forum|14 years ago
January 15, 2012
23 replies
287170 views

I have had this problem for awhile now.

Whenever I try to open a PDF document on my compuuter Adobe Reader opens it, but when I go to scroll or click on one of the tabs I get (Not Responding) in the title bar. I wait for a short time but it just hangs, and when I click anywhere in the window it goes opaque leaving only the red X cancel button clear.

I was running the latest version of Reader, but uninstalled it and installed an earlier version (9.4) thinking it might fix things, but still getting the same problem.

My system details: Win7 Home Premium 64-bit OS

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K

khwajakhurram

Participating Frequently

This issue is caused by 3D rendering. Just go to 3D & Multimedia under Preferences and uncheck "Enable hardware rendering for legacy video cards.

A

Anonymous

1) khwajakhurram I have tried your suggestion to uncheck the default "Enable hardware rendering for legacy video cards" setting and it seems to work!

What is surprising is that Adobe Reader X's 3D & Multimedia settings report that the alternative preferred renderer modes are either software or DirectX9 .....on a Vista machine with DirectX11.

The video card on this machine is definitely not legacy but a recent quality Nvidia produced card. That is also the case on the other machines with the issue I have reported.

2) http://kb2.adobe.com/cps/860/cpsid_86063.html mentions that "certain configurations of anti-virus software that have not yet white-listed AcroRd32.exe" are "Unsupported configurations for Reader running in Protected Mode". Therefore I have also excluded AcroRd32.exe from virus scanning.

I am now able to use both Protected Mode and Advanced Security without issue.

I will experiment with various versions of this in the next few days and see whether both or just one of these remedies are needed.

Update: I have found that performance is vastly improved by changing from the default preferred renderer mode of DirectX9 to the alternative Software setting.

M

mbmast

Known Participant

Clearing the Enable hardware rendering for legacy video cards did NOT resolve the problem. It's a race against time. Start Adobe Reader X and everything works fine for about 5 seconds, then it hangs.

I am NOT happy about this.

A

Anonymous

I have experienced problems on computers (XP, Vista 32 bit, Windows 7) using Adobe Reader X (10.1.2) with the Icelandic antivirus program F-prot. Adobe Reader X is very slow to start and it freezes ("not responding") when the user tries to close the program with a pdf file open. It is also difficult to be able to get to use menus to get to Adobe Reader X settings.

I Goggled this issue and found this recent Adobe article from 2012-01-09:

http://kb2.adobe.com/cps/860/cpsid_86063.html#main_antivirus

I have experimented with disabling F-prot File System Protection to see if this is the same issue as reported by Adobe with other anti-virus vendors. With F-prot File System Protection disabled Adobe Reader X doesn't display the reported odd behaviour - this means that F-prot has the same issue as Adobe reports that other anti-virus programs are experiencing.

I contacted Frisk Software (F-Prot) and they have attempted to contact Adobe, as the Knowledgebase article says that "Adobe is working with anti-virus companies to resolve these problems". However, Frisk has not received a reply from Adobe.

Here is the thread on the F-prot forums: https://forum.f-prot.com/index.php/topic,2419.0.html

Have you a means to expedite this contact between Frisk Software and the people at Adobe who are working with anti-virus companies? You can either contact Frisk directly, or I can relay the information to Frisk from you. (I can also supply you with an email address to the staff)

FRISK Software International

Thverholti 18

IS-105 Reykjavik

ICELAND

Telephone: +354-540-7400

A

Ankit_Jain

Participating Frequently

Hi,

Could you please try the following:

1. Please try updating to Reader 10.1.2 from http://get.adobe.com/reader and see if the issue exists

2. If the problem still exists, please let me know if the issue exists whil opening all PDFs or only some few specific ones.

Try accessing:http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf

Try and save it to your machine, and see if the problem still exists.

but when I go to scroll or click on one of the tabs I get (Not Responding) in the title bar.

Also, could you expolain what exactly is it, that you mean by tabs? As far as I know, there arent any tabs in the Reader application.

Thanks

Ankit

C

cbncatAuthor

Participating Frequently

Hi Ankit_Jain.

As you requested I updated to the latest Reader, but the problem still exists with all PDFs on my harddrive, including the one you got me to download.

Also, with "tabs" I am refering to are the File, Edit, View, Window, Help buttons. "Tabs" is the wrong word to use. Sorry about that.

Anyway, when I open any PDF file, even if I just let it sit there whithout trying to click anywhere in the Reader window, the "(Not Responding)" eventually appears in the title bar.

Please advise further.

Cheers.

A

Ankit_Jain

Participating Frequently

Thanks for trying out the said suggestions.

Could you also try and temporarily disable the antivirus software running on your system and try launching the PDF and see if it solves the issue.

Also, could you let me know if the uissue persists if you just launch the application and do not access any PDF.

Thanks

Ankit

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