Adobe Reader on Terminal Server

Forum|Forum|1 year ago
January 9, 2025
3 replies
969 views

Hi Community,

We have an issue with Adobe Reader that is running on a Terminal Server (Microsoft Windows Server 2019 Datacenter), when users open PDF's the first one opens without issue. Any subsequent PDF's take a long while to open up.

We have already switched to the old interface of Adobe Reader and made changes to the security settings but the issue still persists. Adobe has also been uninstalled and re-installed on the server.

Your advise in this matter is appreciated.

CharuMaheshwari

Adobe Employee

Hi,

Thanks a lot for sharing your feedback and reporting issue. We would need some more information from your end to look deeper into the issue and resolve it.

Steps

Close Acrobat/Reader
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Advanced logs>Acrobat process monitor
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.

Thanks,

Charu Karwa

B

boris_6904

Participant

Hello,

We are experiencing the exact same issue on a terminal server environment (2022) at our customers.