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Participant
January 18, 2018
Answered

Adobe reader refuses to print pdfs

  • January 18, 2018
  • 1 reply
  • 1627 views

Adobe reader refuses to print pdfs (it used yo work normally) The printer says:

Stopped - Can’t open “/private/var/spool/cups/tmp/0612f5a6ft27f.”

pdfs print OK when opened in Preview. I re-installed Adobe reader, with no success. What shall I do?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello raymondpTEX

    We apologize for the inconvenience caused, as per the description above, you are not able to print any PDF file as getting an error message Can’t open “/private/var/spool/cups/tmp/0612f5a6ft27f, Is that correct?

    Please check for any pending updates of Adobe Reader(if any) from Help>Check for updates and reboot the machine.

    You can also reset the preferences of Adobe Reader, refer to How to reset Acrobat Preference settings to default.

    Reboot the machine after resetting the preferences.

    Make sure that the latest printer driver is installed. You can try to print the PDF as image, refer to Print PDF as image | Adobe Acrobat, Reader

    You can refer to the following KB dc Troubleshoot PDF printing in Acrobat and Reader

    If the issue persists, please use Adobe cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution

    Please share the following details:

    Let us know how it goes.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    January 18, 2018

    Hello raymondpTEX

    We apologize for the inconvenience caused, as per the description above, you are not able to print any PDF file as getting an error message Can’t open “/private/var/spool/cups/tmp/0612f5a6ft27f, Is that correct?

    Please check for any pending updates of Adobe Reader(if any) from Help>Check for updates and reboot the machine.

    You can also reset the preferences of Adobe Reader, refer to How to reset Acrobat Preference settings to default.

    Reboot the machine after resetting the preferences.

    Make sure that the latest printer driver is installed. You can try to print the PDF as image, refer to Print PDF as image | Adobe Acrobat, Reader

    You can refer to the following KB dc Troubleshoot PDF printing in Acrobat and Reader

    If the issue persists, please use Adobe cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the Adobe Reader back from Adobe - Adobe Acrobat Reader DC Distribution

    Please share the following details:

    Let us know how it goes.

    Regards,

    Anand Sri.

    Participant
    January 19, 2018

    Thank you, this was helpful.