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no8286
Participant
January 12, 2011
Answered

Adobe reader showing no default email client

I am using Adobe Reader X on a windows 7 64 bit machine.  I am also using Office 2010 with Outlook.  When I click the email icon in Adobe reader X it pops up a window saying that I have no default email client chose.  Outlook is set to be the default email client but it still gives me this error.

What can I change so it uses Outlook as my email provider?

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    mtypersonCorrect answer
    Participant
    February 26, 2018

    Open "Mail"

    Go to "Preferences"

    Go to "General"

    Set default to open mail to "Outlook"

    Open Adobe

    It will now show the option for "Use default account(Outlook)"; click and then "Make Default"

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    13 replies

    mtypersonCorrect answer
    Participant
    February 26, 2018

    Open "Mail"

    Go to "Preferences"

    Go to "General"

    Set default to open mail to "Outlook"

    Open Adobe

    It will now show the option for "Use default account(Outlook)"; click and then "Make Default"

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      UnkleJon
      Participant
      October 23, 2013

      OK here we are in October 2013 and still I have this same problem Acrobat Reader XI v11.0.5 - Win7 [64bit] IE 10.0.01. MS outlook is the default mail client, this is set evrywhere including IE10. Does anone from Adobe actually read these postings and offer help please?

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      abduwani
      Participant
      November 19, 2013

      I also have the same problem.

      There is more useful info on the issue at this URL:

      http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/default-mail-client-not-recognized-with-adobe/c87e4cee-0255-46c0-9a41-a71e1125ad48

      When is Adobe going to do something about this bug?

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      pwillener
      pwillener
      Legend
      November 19, 2013

      abdwani wrote:

      When is Adobe going to do something about this bug?

      Has anybody actually reported it to Adobe?  Posting here in the user forum does not consist a bug report.

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      Anonymous
      May 30, 2012

      Same issue here, but this problem affects several users in my company.

      I've deployed Office 2010 x64 to Win7 x64 machines, all are running Adobe Reader X and all are having issues with the E-Mail icon.

      Outlook has been set as the default e-mail client several times without results.

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      martinpurdy
      Participant
      May 31, 2012

      I think the problem has been solved in the latest release 10.1.3

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      Lorraine_from_Vancouver
      Participant
      November 9, 2011

      To change your email preferences:

      From toolbar select Edit > Preferences > Internet > Internet Settings > Programs > Email

      Select your appropriate email from the drop-down box and click OK.

      Hope that helps!

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      EDDIEMEDAL
      Participant
      July 8, 2011

      I am having this exact same problem with Adobe Reader X and Adober Reader 9.

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      nvmuppen
      Participant
      January 14, 2011

      I have exacty the same problem, hope to see an answer

      to this!

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      martinpurdy
      Participant
      February 11, 2011

      I also have that problem.

      Has anyone found out anything in the months that have passed since this post was made?

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