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A
abbersuk
Participant
July 12, 2022
Question

Adobe Reader slow and unusable for normal usage

  • July 12, 2022
  • 1 reply
  • 3722 views

 

Hi, for the last 2 weeks on the latest version of Adobe Acrobat Reader DC (normal, free version) I have been unable to open files or do anything with them in the application. First it started being a problem with printing (Canon MF printer) in that whenever I wanted to print it would take a very long time for the dialog box to open and then long again to carry out a print. It then progressed in to a problem using the app at all to the point I can't click on anything without it saying "not responding" in Windows (10). 

It's now so bad that I've tried everything to get it to work that I can think of - I've repaired the installation, I've uninstalled and reinstalled, I've tried uninstalling and installing from Windows Store as well as the download on the adobe website. I've even tried to clean the installation completely using the AcroCleaner to see if there was a corrupt file or something, and nothing. Every time I reinstall and get the same result. 

PDFs open fine in the Chrome extension and even "quick printing" works via outlook/explorer but anything that requires using the application directly results in crashing. 

HELP, please!!

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    1 reply

    Amal.
    Amal.
    Legend
    July 12, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    As described the application is slow and crashes upon opening and you have tried a couple of troubleshooting steps with the same result.

     

    Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169. Go to help > Check for updates and reboot the computer once.

     

    Also, try to create a new test user profile with full admin rights in Windows and try using the application there and check.

     

    Web browsers use their own PDF mechanism to render and display the PDF file and they are not Adobe Dependant.

    Please try to turn off the protected mode for testing and see if that works. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn Off the protected mode and uncheck enhanced security > click OK and reboot the computer once.

    Note: Please turn on the security after testing to avoid any security risk.

     

    Regards

    Amal

    A
    abbersukAuthor
    Participant
    July 13, 2022

    Amal, thanks for your response.  I've had to uninstall Adobe Reader. I was using the latest version downloaded this week from the website and then from Windows store. I can't even access menus to try and get version info when it was installed. I tried to get a report sent to email but it wouldn't complete the process. Everything just makes the software sort of 'flash' or judder. I tried getting on the preferences menu having seen that advice before but I couldn't complete the change to protected mode.  I will try and install again and access from a different user profile. 

    When I said I could access on the browser, I was referring to the Adobe Chrome browser plugin.  

    Amal.
    Amal.
    Legend
    July 13, 2022

    Hi there

     

    You may try to redownload the Acrobat Reader DC application using the direct link https://get.adobe.com/reader/enterprise/ and see if that helps.

     

    Regards

    Amal

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