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björnm48604619
Participant
January 17, 2017
Question

Adobe reader stop working Error (523:523)

  • January 17, 2017
  • 2 replies
  • 35617 views

Adobe reader stop working Error (523: 523)

get this error with the new version 15.023.20053 with the older version 15.020.20039 it works.

I use Adobe Reader in our programs and have hundreds of users who have this problem now and need to turn off the automatic upgrade in a simple way.

This topic has been closed for replies.

2 replies

A
Anonymous
January 27, 2017

I'm having the same issue which started with 2015.023.20053 and have since upgraded to 2015.023.20056 and are still experiencing the problem.

@björnm48604619 - do you know what that registry setting accomplishes?

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
February 12, 2017

Hi björnm48604619,

Sorry for the delay in response.

Could you please try disabling protected mode and see if that helps:

Launch Reader>click Edit>Preferences>Security(Enhanced)>uncheck the box Enable Protected Mode at startup>OK

Relaunch Reader.

Please note: Disabling Protected is only for the troubleshooting purpose. Please enable the feature after troubleshooting is complete.

Let me know the results.

Thank You,

Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 17, 2017

Hi björnm48604619,

Could you please try to disable protected mode as described in the following link:

Protected Mode troubleshooting | Adobe Reader

A
Anonymous
January 18, 2017

Hi Adorobat,

We are experiencing a similar issue with the new release (2015.023.20053). We get the Adobe Reader error 523 when we open embedded pdf files in the internet explorer and try to navigate to another page. The page becomes very unresponsive and slow.

So far we found three workarounds:

1. Uninstall the new version and install the old version 2015.020.20039

2. Disable the "protected mode" in the properties of Adobe Reader

3. Use another web browser

Hopefully that will be fixed in a new version soon since non of those workarounds is a good solution for us.

B
björnm48604619Author
Participant
January 19, 2017

Hi

I installed the new version 2015.023.20056 and still have the same problem Error 523:523.

I can quickly open a PDF document, but it takes about 15 sekuner to close it.

When I use ver.2015.020.20039 everything works perfectly but the problem is that I can not turn off the automatic upgrade.

Have tried with and without protected mode.

I use Windows 10 64 bit.

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