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wolfgang5F91
Participant
October 25, 2021
Question

Adobe Reader : There is only one paper size.

  • October 25, 2021
  • 1 reply
  • 764 views

Seit dem Update 2021.007.20096 läßt sich für meine Plotter HP DesignJet 500 kein anderes Papierformat als DIN A4 einstellen.

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
October 26, 2021

Hi there

 

Hope you are doing well and sorry to hear that. As described, since the update 2021.007.20096 no other paper size than DIN A4 can be used.

 

Please update the application to the recent version 21.07.20099 from the help menu > Check for updates and reboot the compute ronce and see if that works for you.

 

Regards

Amal

W
wolfgang5F91Author
Participant
November 2, 2021

Hallo Amal,

danke für den Tip, aber mit dieser Version geht es auch nicht.

 

Beste Grüße

Wolfgang

Amal.
Amal.
Legend
November 3, 2021

Hi there

 

We are sorry to hear that. Would you mind sharing the small video recording of the issue so that we can check it at our end?

 

Also Are you on Mac or Windows machine and what is the version of the OS?

 

Regards

Amal

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