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gabrielb2830477
gabrielb2830477
Participant
January 29, 2017
Question

Adobe Reader Touch Keeps Crashing...

  • January 29, 2017
  • 3 replies
  • 1639 views

I just bought a new laptop, acer AspireR. It has a touch screen feature but adobe touch keeps crashing when I'm reading a school reference book.

It mostly crashes when I'm scrolling fast....like hitting page up or page down very rapidly....the screen sort of blurs and just crashes....I don't think this is an OS issue because I'm not having that problem when I use Xodo to read through the same document.

Any feedback is appreciated.

OS is Windows 10.

    This topic has been closed for replies.

    3 replies

    gabrielb2830477
    gabrielb2830477Author
    Participant
    February 21, 2017

    I am sending you another book as well. Do you have any theories where the issue might be arising from if it's not from Adobe?

    Adorobat
    Adorobat
    Participating Frequently
    February 4, 2017

    Yes, you can share the pdf file with us. I have sent you a private message for the same, please respond to that message.

    Thank You,

    Shivam

    Adorobat
    Adorobat
    Participating Frequently
    January 31, 2017

    Hi gabrielb2830477,

    Could you please try opening another pdf file and check if the issue still persists.

    What is the version of application installed on the machine?

    To check the version, launch Windows Store>click Sign in>Downloads and updates

    gabrielb2830477
    gabrielb2830477Author
    Participant
    February 2, 2017

    Just checked it's 3.1.8.7675.

    So far, it doesn't seem to crash on the other files. The file I'm reading now is significantly larger in size compared with the other files I checked it on.

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