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K
KGriffiths
Participant
August 16, 2021
Answered

Adobe Reader updates to Adobe Pro seemingly by itself.

  • August 16, 2021
  • 2 replies
  • 1978 views

We have an issue where Adobe Reader has been upgrading to Adobe Pro by iself.

 

This is a Windows Server 2019 computer with RDS. I have installed Reader a few times following https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html

 

But some time after, usually the next day, Adobe Pro is installed and Reader has been uninstalled.

None of my users have local admin rights on the server so im not sure how this is happening.

 

If anyone knows why this may be happening please let me know.

 

This topic has been closed for replies.
Correct answer Test Screen Name

Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

2 replies

B
Brian22244279wyml
Participating Frequently
December 14, 2021

I dunno about Pro version but Adobe has been systematically replacing Reader with Acrobat DC for about a month now.  

Stop auto upgrade from 32 bit reader to 64 bit rea... - Adobe Support Community - 12399955

 

Acrobat Reader DC migration to 64-bit (adobe.com)

T
Test Screen NameCorrect answer
Legend
August 17, 2021

Acrobat Reader has many tools which lead to trials of Pro. Perhaps your users are clicking them. 

K
KGriffithsAuthor
Participant
August 17, 2021

None of my users have admin rights on the machine, so im not sure how that would happen unless the application updater that runs as system is doing it itself after a users has signed in who has a pro licence? Seems the most probably as nothig else looks to be running.

 

I have got around the issue now by installing reader side by side pro.

    J
    jwspeicher
    Participant
    December 6, 2021

    how were you able to install reader side by side pro? THis used to be possible, but i'm finding it difficult to do so now. It's like Adobe doesnt' want users to use their products any longer. 

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