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Participant
June 16, 2021
Answered

Adobe Reader version 21.005.20048 The ordinal 3283 could not be located in the dynamic link library

  • June 16, 2021
  • 3 replies
  • 4800 views

Hellow,

 

after updateing Adobe Reader on 21.005.20048 version we have problem in our program when we open PDF files.

The problem is version 21.005.20048 and the erros is  The ordinal 3283 could not be located in the dynamic link library  C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRD32.dll.

When we unistall and reinstall Adobe Reader from website we have version 2019.008.20071 and it is all ok and PDF it's open normali.

We fout out the problem in new version is unchecked Enable protected mode at startup in Security (enhached), but we need this unchecked otherwise it dosen't print from ouside program for invoices. 

 

 

 

 

 

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hello,

 

Hope you are doing well and am sorry for the trouble.

 

We have released an update for Acrobat & Reader. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 application and see if you still experience this issue.

You may update the application from the help menu>select check for updates, install the latest patch. Reboot the machine.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

 

Let us know how it goes.

 

Thanks,

Meenakshi

3 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 15, 2021

Hello,

 

Hope you are doing well and am sorry for the trouble.

 

We have released an update for Acrobat & Reader. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 application and see if you still experience this issue.

You may update the application from the help menu>select check for updates, install the latest patch. Reboot the machine.

 

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

 

Let us know how it goes.

 

Thanks,

Meenakshi

Meenakshi_Negi
Legend
June 16, 2021

Hi Goran,

 

Thank you for reaching out and sorry for the trouble.

 

We have shared some suggestions with you over the email for testing.

Please check your inbox and try the suggested steps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Goran0D45Author
Participant
June 17, 2021

Hi,

 

I replaced the .dll you send me to my e-mail but the problem persist and the error is the same.

 

JR Boulay
Community Expert
Community Expert
June 16, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe