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Participant
April 26, 2019
Question

Adobe Reader - Win 10 Pro, crashing at launch - InTune enrolled

  • April 26, 2019
  • 1 reply
  • 461 views

Hi,

We have a laptop enrolled with InTune, with NO application policies configured for Adobe Reader. It's definitely the most recent build of Reader installed and we have all windows OS patching for 64bit Pro.

Everytime we open a PDF, it hangs and then crashes shortly after. The dump file from the crashing process tree is hosted https://ufile.io/nxg5cwms 

I am completely stumped as to why this is failing. I've tried re-install, run as admin, the event viewer doesn't give any indication either.

Could someone from Adobe please review the dump file and explain?

Thanks

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    1 reply

    Participant
    May 1, 2019

    Forum admin/Adobe staff... ? Any help please?!