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Trish25847916lxi5
Participant
August 28, 2022
Question

Adobe Reader won't install

  • August 28, 2022
  • 1 reply
  • 238 views

I'm on mac 12.5 and when i tried to download it, it got to like the last step but now its just frozen and i cant stop the download. I am not able to download it again because it says that there is already another installation taking place.

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1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
September 2, 2022

Hi @Trish25847916lxi5,

 

I hope you are doing well. Sorry for the trouble.

 

Since the installation is stuck, try the below steps:

1. Restart the computer;

2. Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.  to remove any traces of the previously failed/stuck installer;

3. Download the offline installer from here: Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

4. Once downloaded, try to install the newly downloaded file.

 

I hope this helps.

 

-Souvik. 

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