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frank_hks7mgt
Participant
August 5, 2011
Question

Adobe Reader X 10.1.0 freezes

  • August 5, 2011
  • 14 replies
  • 50798 views

we are having issues where users are experiencing reader x freezing. when it freezes, the acrord32.exe is unable to be killed off and the PC needs to be rebooted.

A strange behaviour was when one PC froze, i logged off the user and logged on as my admin account and the acrord32.exe was still running with the guid still visible in the frozen state. had to reboot to free up the application.

When using Reader 9.x.x there were no issues, since introducing Reader X to the fleet of PCs we are getting calls left right and centre.

We run a prodomantly WinXP SP3 but are filtering through Win7 PCs.

What's going on with the stability of Reader with X ???

    This topic has been closed for replies.

    14 replies

    F
    forego123
    Participant
    April 30, 2013

    The reason acrobat reader is freezing it is looking for your network printer and you have to wait for it to ping back: the best way to get ride of the acrobat freezing to a network printer is to isolate and change your network printer port and make it local printer and give it it's own ip address, this is the only fix for this problem, once you give your network printer is own ip address there is no need to change any preferences. This will work with xp, windows 7&8:

    B
    BLKessler
    Participant
    April 30, 2013

    Forego, the problem has always been tied to Protected Mode. Disabling it at startup is the resolution.

    F
    forego123
    Participant
    April 30, 2013

    By disabling protection mode you are disabling one of the key security features of acrobat reader, which down the road could lead to virus attacks and your own personnel security breach. By giving your printer it's own ip address you use reader the way its designed.

    A
    acornwafer
    Participant
    April 2, 2012

    This is an issue with Adobe Reader's Protected Mode in WinXP.

    You need to disable Protected Mode.

    In Adobe Reader: Edit --> Preferences --> General

    At the bottom of the page uncheck the checkbox next to Enable Protected Mode at startup

    Follow all prompts.

    Your problem should be resolved.

    F
    FBCTNashville
    Participant
    April 3, 2012

    It is most definitely not cause by protected mode in many instances. I've delt with it dozens of times and protected mode has been disabled in almost every case.

    The commonalities are:

    Windows XP SP3

    Original install was Reader 7 or 8

    Upgraded through each successive major update of Reader to 10.1.0 (and beyond)

    In each instance, there is a bunch of leftover junk in the registry related to previous major version numbers of Reader. Additinally, there is extraneous junk in the %userprofile%\application data\adobe\ folder related to previous versions.

    Removing and reinstalling Reader does not resolve the issue.

    Removing and then deleting the %userprofile%\application data\adobe\reader data and then reinstalling works in a very few instances

    Removing, cleaning registry key at HKCU\Software\Adobe\Reader and then reinstalling works in 90% of the instances

    Removing, cleaning registry (as above) and removing \app data\adobe\reader\ has worked in every instance so far.

    It is clearly an issue with incomplete uninstalls of older versions of Reader.

    A
    ax_os
    Participant
    September 18, 2012

    Hi

    we had this problem at our company too. Adobe Reader 10 freezes at startup and cannot be killed using task manager. When looking for the process of the Acrobat window (2 windows are listed), one belongs to AcroRd32.exe and the other one to crss.exe.

    So far, disabling "protected mode at startup" has always solved the problem (Win7 64bit, only SAP/Office installed).

    M
    moonshadow22
    Participant
    February 23, 2012

    Disabling protected mode fixed it for me.

    N
    noFreezeWhenOffline
    Participant
    November 29, 2011

    I'm also experiencing freezes when opening PDF files using Adobe Reader X (10.1.1).

    Today, suddenly I realized when I go offline (cut my internet connection), Adobe Reader comes back immediately.

    This is of course not a solution, but could it be a hint ?

    It seems Adobe does something on the Web (looking for something unknown) when I'm opening documents.

    What it is - I have no idea, however it should not be searching for updates cause I switched off automatic updates download and installation.

    Btw, I already had these freese things before I installed Symantec Endpoint Protection (SEP version 11.0.6200.754) today.

    B
    Basil1938
    Participant
    November 25, 2011

    I give up!  I disabled the protected mode as suggested above, with and without an immediate reboot.  There was slight improvement in that the Diminish and Close buttons now worked, but as soon as I highlighted a pdf in several of my folders and clicked "Open" everything else still instantly froze.  I've wasted too many hours on this already.  So, I closed and uninstalled Reader X and Googled good old Reader 9.4, installed it, and am opening pdfs without difficulty.  When Adobe announces and upgrade to X that fixes its serious freezing problem, I'll give it another whirl.

    F
    Feety45
    Participant
    November 11, 2011

    Hi all,

    i just have an other Acrobat Reader which get freeze.

    i have to reboot to kill process, just before i've deactivated my antivirus.

    After Reboot I tried to open an other PDF doc and still get that freezy thing.

    I let the computer 20 minutes alone, and when i get back the doc was available...

    I've untick the protected mode. And tried to open another doc and no freeze at all.

    Might be a good thing... i keep an aye on the unticked ones to see if another freeze thing come.

    F
    frank_hks7mgtAuthor
    Participant
    November 10, 2011

    We're still having issues with this Reader X release and even with the 10.1.1 update as well.

    F
    Feety45
    Participant
    November 10, 2011

    Never tried it before, will take a look at it, thx for the Tip,

    btw, i've just tried to disable the protected mode at startup on a coputer that freezed, and i can now open PDF docs.

    Thx

    F
    Feety45
    Participant
    November 10, 2011

    will try so, any possibilities to deply that "unticking" box ? because if it source of problems, i'll have to do so on 400 comps :S

    B
    BLKessler
    Participant
    November 10, 2011

    I used the Adobe Customization Wizard to customize the deployment package and the settings when rolling it out to the computers across our five physical offices. It's a bit cumbersome -- and there are other ways -- but it worked.

    F
    Feety45
    Participant
    November 10, 2011

    Hi all,

    well i've to admitt that i have the same problem as frank originally mentionned it...

    It hits randomely computers. Even those where acrobat X was installed again.

    I have a Landesk Antivirus 8.8 Engine, and the symptoms are always the same.

    Acrobat Freeze, and we are unable to kill the task, even when we close/open Session, the task is still here...

    All computers are Windows XP SP3 With Office 2003 and Acrobat Reader X (10.1.1)

    any idea ?

    B
    BLKessler
    Participant
    November 10, 2011

    In my experience, disabling "Protected Mode at Startup" in the General preferences resolved the issue.

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