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William Frederick
Participating Frequently
February 16, 2011
Question

Adobe Reader X and protected PDF files

  • February 16, 2011
  • 4 replies
  • 35241 views

I installed Adobe Reader X yesterday. Today I cannot open any secured PDF files. I get a redirection to the FileOpen web site instead.Unprotected PDF's open just fine. The secured PDF's opened fine in my previous Adobe Reader 9 program.

What is the problem and how does Adobe plan to fix it? I re-downloaded Reader 9.4 but it would not install, telling me a later version was already installed.

Thanks for any information you may be able to offer.

Bill Sharpe

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    February 18, 2011

    Some of my customers are experiencing similar issues. They have contacted me to say that the forms I have created on Adobe Acrobat Pro 9 are no longer fillable forms in Adobe X. They can see where the fields should be, but Adobe X will not allow them to fill in the form or alter previously entered information from version 9. I have double checked the security settings I have placed on the file, I secured the files with password security, allowing them to fill in currently existing forms and elements, low-res printing is enabled. After securing the file, I extended features to Reader to enable saving the form after it is completed.

    Disabling Protected Mode has not resolved the issue, but going back to version 9 solves the issue immediately. My superiors do not want to upgrade to version X, worried that it may interfere with our current products, and worried that any files created on version X would not be compatible with earlier versions.

    I have been unable to find any solutions for my customers. Any suggestions or solutions would be greatly appreciated!

    D
    Dave Merchant
    Legend
    February 17, 2011

    You're opening PDF files that use the proprietary DRM system from FileOpen.com, and so you must install their plugin for each new version of Acrobat or Reader you install:

    http://plugin.fileopen.com/all.aspx

    If there are any issues with the plugin not running properly under Reader X, they must be addressed to FileOpen directly. These forums do not provide customer support for third-party software.

    W
    William FrederickAuthor
    Participating Frequently
    February 17, 2011

    The zip files for the FileOpen plug-ins all have dates at least six months old, so I don't believe they apply to Acrobat Reader X. My protected files opened just fine in Reader Versions 7, 8, and 9. All other PDF files open fine in Reader X. I uninstalled Reader X, then reinstalled Reader 9.4 and my protected PDF's are again visible.

    Nevertheless, I have left a message at the FileOpen site asking for help.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    February 17, 2011

    I installed Adobe Reader X yesterday.

    Did you install the FileOpen plugin?

    W
    William FrederickAuthor
    Participating Frequently
    February 17, 2011

    Did you install the FileOpen plugin?

    The FileOpen plug-in was already installed and worked just fine in Reader versions 7, 8, and 9 without any further action on my part.

    I looked at the plug-n downloads at the FileOpen site -- the zip file didn't contain any files after July 2010 and Reader X was released just a few days ago.

    I have left a message at the FileOpen site asking for help, although I think it's sloppy programming on Adobe's part to have important support files such as these broken with a new release of Reader.

    Message was edited by: William Sharpe -- corrected spelling error

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    February 18, 2011
    The FileOpen plug-in was already installed and worked just fine in Reader versions 7, 8, and 9 without any further action on my part.

    I looked at the plug-n downloads at the FileOpen site -- the zip file didn't contain any files after July 2010 and Reader X was released just a few days ago.

    Did you install the FileOPen plugin after the installation of Adobe Reader X ?

    A
    Anonymous
    February 17, 2011

    What exactly do you mean when you say Secured File. How is it secured?

    You can try this :

    Launch Reader . Go to Edit - >Preferences.->General . Uncheck "Protected mode at startup.

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