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A
Anonymous
November 24, 2010
Question

Adobe Reader X cannot Open in Protected Mode

  • November 24, 2010
  • 3 replies
  • 27032 views

Hi,

in a corporate environment.

Tried a few PCs and Laptops - no luck so far = just get the Protect Mode dialogue box. Cant find any clues in event logs or any other logs as to what is preventing protected mode kicking in.

Basic Config is below - couple of things - Default Browser is blank - running IE8 (still got IE6 on most PCs)

and Graphics Card Check says "Not Supported" (also ran this on a lenovo X301 - with the mobile Intel 4 series Express Chipset - v6.14.10.5068 - that also comes up as "Not Supported" - however that is running IE6)

Running Symantec Antivirus 10.1.4.4000

We do have redirected folders and roaming profiles - the install is to a local drive - the temp directory is redirected

Help!?!

Available Physical Memory: 2155004 KB
Available Virtual Memory: 1970452 KB
BIOS Version: HPQOEM - 20090305
Default Browser:
Default Mail: Lotus Notes
    C:\Program Files\Lotus\Notes\nmailman.dll
    Version: 5.0.0
    Creation Date: 2008/08/08
    Creation Time: 1:45:46 P.M.
Graphics Card: Intel(R) Q45/Q43 Express Chipset
    Version: 6.14.10.4950
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Version: 9.3.0.148
    Creation Date: 2010/06/02
    Creation Time: 10:45:43 a.m.
Installed Acrobat: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
    Version: 10.0.0.396
    Creation Date: 2010/11/10
    Creation Time: 12:49:36 P.M.
Locale: English (New Zealand)
Monitor:
    Name: Intel(R) Q45/Q43 Express Chipset
    Resolution: 1920 x 1200 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600  Service Pack 3
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 10  GenuineIntel  ~2992  Mhz
System Name: NZ8035WP9577
Temporary Directory: C:\DOCUME~1\m134223\LOCALS~1\Temp\
Time Zone: New Zealand Standard Time
Total Physical Memory: 3628208 KB
Total Virtual Memory: 2097024 KB
User Name: m134223
Windows Directory: C:\WINNT

    This topic has been closed for replies.

    3 replies

    C
    chrisfromiowa
    Participant
    February 28, 2012

    Hello, I dont know if this needs to be answered but I had the problem today and thought someone might need it. 

    During install with the Indexing Service Filter Daemon message still open;

    1) right click on My Computer

    2) select Manage

    3) double click Services and Applications

    4) right click Indexing Service

    5) select Pause

    6) in the Adobe X install message window, click Retry

    7) right click Indexing Service

    8) select Start

    9) say woo hoo!

    AbhigyanModi
    Community Manager
    AbhigyanModiCommunity Manager
    Community Manager
    November 25, 2010

    see http://kb2.adobe.com/cps/860/cpsid_86063.html#main_antivirus

    A
    Anonymous
    November 25, 2010

    Have uninstalled SAV still not working - will be looking at Video drivers etc next.

    AbhigyanModi
    Community Manager
    AbhigyanModiCommunity Manager
    Community Manager
    November 26, 2010

    video drivers are very unlikely to cause a problem. any other virus/malware scanning, privacy control tools?

    MichaelKazlow
    MichaelKazlow
    Legend
    November 25, 2010

    Reader X REQUIRES  MSIE 7 or 8, so your MSIE 6 machines cannot run Reader X. So your other test machine is not a good one to use. I would expect that the graphics chipset is the problem as strange as that may be. But before jumping to that conclusion, try turning of all video acceleration.

    A
    Anonymous
    November 25, 2010

    Yup - we installed IE8 on the laptop and have removed SAV completely, no joy - will try the Video Drivers next

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