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A
Adam25592570eqh5
Participant
October 24, 2025
Question

Adobe Reader x64 2025.001.20756 disappearing menu

  • October 24, 2025
  • 1 reply
  • 846 views

Hello,

 

At my company, we're having trouble signing documents. When you try to sign a document, there's no menu as shown in the screenshot.

The problem doesn't always occur, but our organization has about 8,000 users, and it happens quite often.

The software has very negative reviews, and we (IT) also...

 

Please help.

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
October 24, 2025

Hi @Adam25592570eqh5, 

 

Thank you for reaching out, and sorry for the troubled experience. 

I have a couple of observations. I see the document in the screenshot is already signed, so you can't sign it further. 

 

About the blank All Tools, could you help me with the following information:

 

Please help us collect logs and a few other details:  

 

To collect the logs:

  1. Diagnostic logs: 
    Acrobat diagnostic logs (via Help > Collect Logs).
    • If you can't see the option, launch Acrobat > Help > Preferences 
    • Mac > Acrobat Preference.
    • General > Enable Troubleshooting, Click Ok. 
    • Try again.
  2. Launch Acrobat, reproduce the issue with your file.
  3. Once done, click Stop Monitoring.
  4. Copy the Log ID and share it with us.
  5. A short video of the issue: Please upload the video to any cloud drive and attach the link here.

 

Additional details required: 

1. Also, let us know the version of Acrobat you are using: https://adobe.ly/4qpqUBQ

2. Name of the OS and version. 

3. Screenshot of the Activity monitor while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the Task Manager

 

 



 

Best regards,

Tariq | Adobe Community Team

A
ajm_1179
Participant
October 28, 2025

I'm sending the collected logs below.
The problem was definitely already visible at the end of August.
I searched the Windows Event Log but didn't find any Reader errors except one.

The problem also occurs with various versions of Addobe Reader, 32b and 64b. We also installed the 32b version from March; it also has problems, but they occur much less frequently.

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
October 28, 2025

Hi @ajm_1179 , 

 

I don't see the diagnostic logs attached here. I can see some useful information attached; however, that is not all.


We need the diagnostic logs:

  1. Acrobat diagnostic logs (via Help > Collect Logs).
    • If you can't see the option, launch Acrobat > Help > Preferences 
    • Mac > Acrobat Preference.
    • General > Enable Troubleshooting, Click Ok. 
    • Try again.
  2. Launch Acrobat, reproduce the issue with your file.
  3. Once done, click Stop Monitoring.
  4. Copy the Log ID and share it with us.
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