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S
Stover_OU
Participant
November 15, 2012
Answered

Adobe Reader XI not working for me (Windows 7)

  • November 15, 2012
  • 8 replies
  • 45712 views

I just installed adobe reader XI and now I can't open any PDF files. The application itself won't even start properly. The default window opens but then it completely shutsdown without any indication of why it did so. No error report or anything.

      This topic has been closed for replies.
      Correct answer jcpainter

      I found the solution to the program itself not opening properly on another thread on this site.  See below:

      I spoke to a colleague about what was happening, and he had me reinstall Adobe Reader XI and attempt to start it.  I then navigated to the C:\Program Files (x86)\Adobe\Reader 11.0\Reader\ folder and double-clicked the Eula.exe. It displayed the End User License Agreement window and I clicked 'Accept'. After doing that I was able to start the Reader without issue and it all seems to be working fine now.

      The above worked for me and now Reader XI will open properly and stay open.  Hope this helps someone else.

      8 replies

      O
      Okta Sumahendra
      Participant
      May 28, 2020

      Hi Jcpainter,

       

      Thanks for your solution. I just did this today and it works a lot. 

      A
      Anonymous
      April 22, 2020

      add entry to your host file to prevent Adbobe from reaching out to Adobe for updates

      127.0.0.1 acroipm.adobe.com

       

      This will fix for version X and XI.

      what_s_in_a_name
      what_s_in_a_name
      Participant
      June 20, 2017

      I had the same issue. I tried the cleaner tool but that didn't solve the issue. Then I uninstalled and reinstalled the Adobe Reader and now it is working perfectly.

      Go on try this, it's easy and simple!

      shortyrules
      shortyrules
      Participant
      January 20, 2016

      I am having all these problems too. Nothing works. Uninstalled a few times and reinstalled, this really sucks.

      J
      jcpainterCorrect answer
      Participant
      March 22, 2013

      I found the solution to the program itself not opening properly on another thread on this site.  See below:

      I spoke to a colleague about what was happening, and he had me reinstall Adobe Reader XI and attempt to start it.  I then navigated to the C:\Program Files (x86)\Adobe\Reader 11.0\Reader\ folder and double-clicked the Eula.exe. It displayed the End User License Agreement window and I clicked 'Accept'. After doing that I was able to start the Reader without issue and it all seems to be working fine now.

      The above worked for me and now Reader XI will open properly and stay open.  Hope this helps someone else.

        G
        getmetoitaly
        Participant
        April 14, 2013

        I'm having the same problem and I've tried going into Eula.exe and accepting as you suggested, but

        it still won't open .   I've uninstalled and reinstalled 5 times.  I don't know how to get to the

        event  window.

        pwillener
        pwillener
        Legend
        April 15, 2013

        getmetoitaly@yahoo.com wrote:

        I don't know how to get to the event  window.

        http://windows.microsoft.com/en-us/windows7/open-event-viewer

        J
        jcpainter
        Participant
        March 20, 2013

        I am having this exact same problem.  Did you ever find a solution?

        L
        lnayal
        Participating Frequently
        November 19, 2012

        As a workaround try cleaner tool from below link

        http://labs.adobe.com/downloads/acrobatcleaner.html

        and then try re-install of Reader from below link

        http://get.adobe.com/reader/enterprise/

          S
          Stover_OUAuthor
          Participant
          November 19, 2012

          Neither of these solutions worked

          Claudio González
          Claudio González
          Legend
          November 20, 2012

          Do you mean that Inayal's suggestion didn't work for you, but you still marked his answer as Correct?

          pwillener
          pwillener
          Legend
          November 16, 2012

          Can you check the Event Viewer if there is any indication why the Reader program stops?

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