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A
alleno56052307
Participant
January 30, 2019
Answered

Adobe Reader XI stopped working

  • January 30, 2019
  • 4 replies
  • 2961 views

Every one of our users can not use Adobe Reader today.

pdf files seem to open for some, then crash within a couple of minutes. Others get an error right away. It seemed to start for everyone at the same time this morning, Jan. 30, 2019.  App version 11.0.23.22

Fault Module Name Annots.api for some users.

Others get error exception unknown software exception 0xc000409

I tried repairing and then reinstalling, but we still have the same issue.

Is there a bug in this version?

    This topic has been closed for replies.
    Correct answer Test Screen Name

    That version was released years ago. Nothing has changed. My guess is that something in your world has changed.

    Windows update?

    Antivirus?

    Network change?

    Different PDF source?

    Look for changes across your enterprise, apparently unconnected.

    4 replies

    J
    johnl74442356
    Participant
    December 16, 2020

    I has this problem before and your guys were allowed into my system but still not resolved

    A
    alleno56052307Author
    Participant
    February 1, 2019

    It seems that an Antivirus decided that it does not like XI any longer.

    The reason that we were still using XI is because we tried DC, and no one liked it. And we do not like the Cloud access and other things about it.

    So, we are now using DC, but trying to lock it down and disable Cloud access, etc.

    J
    johnl74442356
    Participant
    December 16, 2020

    what dose that mean to a computor idot like myself

    T
    Test Screen NameCorrect answer
    Legend
    January 31, 2019

    That version was released years ago. Nothing has changed. My guess is that something in your world has changed.

    Windows update?

    Antivirus?

    Network change?

    Different PDF source?

    Look for changes across your enterprise, apparently unconnected.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 31, 2019

    My guess would be it has something to do with a system update. What operating system are you using?

    And why are you using such an outdated version of Reader?

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