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3 replies

JR Boulay
Community Expert
Community Expert
September 25, 2025

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
S_S
Community Manager
Community Manager
September 25, 2025

Hello,

 

Hope you are doing well. 

 

We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

To check for updates, go to Menu > Help > Check for Updates.

 

To know more: https://adobe.ly/4noS5uK


Regards,
Souvik.

Meenakshi_Negi
Legend
July 30, 2025

Hi loyal_Marvel5260,

 

Thank you for reaching out, and sorry about the trouble caused.

 

This is a known issue, and the team is working on the fix. We will let you know once the fix patch is available.

In the meantime, please try the workaround mentioned below:

- Right-click on your Adobe application icon and select Properties.

- Select the Compatibility tab.

- Click on Run Compatibility Troubleshooter.

- Select Try Recommended Settings.

Check if that helps.

 

We appreciate your patience.

 

Thanks,

Meenakshi