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Simon29889869if36
Participant
May 15, 2023
Question

Adobe recognises my certificate but ask for ID configuration when trying to sign a document

  • May 15, 2023
  • 1 reply
  • 945 views

Hello, so when I want to sign my PDF digitally, Acrobat Reader says it can't find a digital ID.

However, the ID is in fact recognised by the software as it is listed in the digital ID list as you can see here (I cant screenshot personnal informations for obvious reasons).

It means I can't sign my PDF but I can't fix the issue either because my computer and the software both seem to recognise my card reader and the card it reads.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 15, 2023

Hi @Simon29889869if36 

 

Sorry to hear about your experience. 

A similar issue for this known error has been discussed here https://community.adobe.com/t5/acrobat-discussions/setting-up-digital-signature-using-a-card-reader-and-military-common-access-card/m-p/10558757. 

Please refer to the troubleshooting steps suggested and let us know if that helps

 

Thanks,

Akanchha 

S
Simon29889869if36Author
Participant
May 15, 2023

As suggested, I deactivated enhanced security and protected mode at launch was already turned off from previous attempts at troubleshooting and I rebooted acrobat reader. The results are still exactly the same.

AkanchhaS8194121
AkanchhaS8194121
Legend
June 8, 2023

Sorry for the delay in response @Simon29889869if36 

Is it possible to disconnect the Card reader and reconfigure it?

Quite an old discussion, but there are a couple of very helpful suggestions which has helped different users. 

You must take a look: https://community.adobe.com/t5/acrobat-sdk-discussions/unable-to-sign-pdf-with-military-cac-smart-card/m-p/8412882#M496 

 

~Akanchha 

 

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