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Participant
March 28, 2022
Question

Adobe refuses to work after updating

  • March 28, 2022
  • 2 replies
  • 291 views

I recently updated my Toshiba laptop from Windows 7 to Windows 8 and now my Adobe Reader refuses to open and I have lost all my files!! I Uninstaller it and reinstalled but it keeps saying that it needs some sort of update for it to work. I have no idea what I need to do!

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2 replies

try67
Community Expert
Community Expert
March 29, 2022

The fact the application doesn't work doesn't mean you lost any of your files, by the way.

They should still be available on your system, and/or on the cloud.

AkanchhaS8194121
Legend
March 29, 2022

Hi,

 

Thanks for reporting this to us.

There's likely a chance that after installing the windows update, the application's files got corrupted. We'd try the following steps and see if it gets it back on track. 

1- Since it doesn't open at all, so use this cleaner tool for the removal the app and its old traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2- Once done, download the Acrobat Reader setup from here: https://get.adobe.com/reader/enterprise/ 

 

Let us know the result.

 

Thanks,

Akanchha